Planning

Enhanced Cloud Services to support Unified Communications

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

This public procurement record has 1 release in its history.

Planning

19 Jun 2023 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Common Services Agency, known as NHS National Services Scotland, based in Edinburgh, UK, is planning to procure Enhanced Cloud Services to support Unified Communications for the Health Service in Scotland. The tender is at the planning stage with a future notice date of October 2, 2023. The procurement falls under the industry category of Health services and aims to enhance communication services using a cloud-focused platform.

This tender by NHS National Services Scotland presents an opportunity for businesses in the technology and communication sector to provide innovative solutions for multi-channel communication services. Companies proficient in cloud services, unified communications, and IT solutions would be well-suited to compete in this procurement process, which aims to build a joined-up communication platform to support the Health Service in Scotland.

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Notice Information

Notice Title

Enhanced Cloud Services to support Unified Communications

Notice Description

NHS National Services Scotland (NSS) has a need to build on its existing Unified Communications (UC) service currently delivered through multiple disparate channels. The intention is to supplement and enhance NSS's existing investment in UC tools to provide a joined-up, cloud-focused, platform that allows NSS to develop, and efficiently build, multi-channel communication services to support the Health Service in Scotland. This exercise is being carried out in advance of any formal procurement process. It is not a pre-qualification or tendering exercise. The results of this exercise will be used to inform NSS decision-making process in respect of the implementation of a solution and may or may not result in a future procurement exercise.

Lot Information

Lot 1

NSS is exploring the options for the possible procurement of enhanced UC services. NHS National Services Scotland (NSS) has a need to build on its existing Unified Communications (UC) service currently delivered through multiple disparate channels. The intention is to supplement and enhance NSS's existing investment in UC tools to provide a joined-up, cloud-focused, platform that allows NSS to develop, and efficiently build, multi-channel communication services to support the Health Service in Scotland. NSS's current core platform consists of: -Microsoft 365 - full suite with extensive use of Microsoft Teams -Avaya Aura 8 IP PBX, virtualised on-premise in NSS managed Data Centres, with SIP Trunking -Mobile Device Telephony provided by EE National framework (smartphones and tablets) -Teams Conferencing -ServiceNow, for Service and CRM integration This platform is supplemented by an 8x8 Virtual Office and Contact Centre which is being used on a temporary basis to support the Scottish Government Vaccination Programme. The objective of this exercise is to obtain up-to-date information and feedback from the market in order to: -understand market capabilities and solutions in relation to the functionality required; and -provide NSS with indicative costs associated with the implementation and ongoing support of a suitable solution. Interested suppliers can download the questionnaire attached to this notice. Please follow the instructions in the document.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000735844
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN481458
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jun 20232 years ago
Submission Deadline
Not specified
Future Notice Date
2 Oct 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
Contact Name
Ope Ore
Contact Email
ope.ore@nhs.scot
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481458&idx=1
    19th June 2023 - NHS NSS - Enhanced Cloud Services to support Unified Communications - Suppliers Brief
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN481458
    Enhanced Cloud Services to support Unified Communications - NHS National Services Scotland (NSS) has a need to build on its existing Unified Communications (UC) service currently delivered through multiple disparate channels. The intention is to supplement and enhance NSS's existing investment in UC tools to provide a joined-up, cloud-focused, platform that allows NSS to develop, and efficiently build, multi-channel communication services to support the Health Service in Scotland. This exercise is being carried out in advance of any formal procurement process. It is not a pre-qualification or tendering exercise. The results of this exercise will be used to inform NSS decision-making process in respect of the implementation of a solution and may or may not result in a future procurement exercise.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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