Award

Award of the Provision of an IT Service Management Solution

GLASGOW CALEDONIAN UNIVERSITY

This public procurement record has 1 release in its history.

Award

03 Aug 2023 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Glasgow Caledonian University has awarded a contract for the provision of an IT Service Management Solution. The procurement process has been completed with Mozaic Services Limited winning the contract valued at £323,750.56. The contract was signed on 14th July 2023. The tender was in the services category and followed an open procedure. The University identified issues with their current ITSM platform and aims to enhance customer experience and service quality as part of their 2030 strategy.

This tender presents an opportunity for businesses, particularly SMEs, to provide IT service management solutions. Companies specialising in IT services, especially those experienced in implementing and managing ITSM solutions, would be well-suited to compete. The location of the contract is in Glasgow, UK. Businesses interested in providing innovative and customer-centric IT services could consider bidding for this contract to support the University's strategic objectives and improve service delivery.

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Notice Information

Notice Title

Award of the Provision of an IT Service Management Solution

Notice Description

The current IT Service Management Solution has been in place in for a number of years. During this time, Information Services (IS) have become aware that the platform has a number of issues which have hampered their ability to provide an effective IT service to GCU staff and students. To support the strategy 2030, the current ITSM is being replaced to allow IS to provide greater customer experience and improve the quality of the service.

Lot Information

Lot 1

The current IT Service Management Solution has been in place in for a number of years. During this time, Information Services (IS) have become aware that the platform has a number of issues which have hampered their ability to provide an effective IT service to GCU staff and students. To support the strategy 2030, the current ITSM is being replaced to allow IS to provide greater customer experience and improve the quality of the service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000740643
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485185
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72263000 - Software implementation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£323,750 £100K-£500K

Notice Dates

Publication Date
3 Aug 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Jul 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GLASGOW CALEDONIAN UNIVERSITY
Contact Name
Not specified
Contact Email
procurement@gcu.ac.uk
Contact Phone
+44 1413313578

Buyer Location

Locality
GLASGOW
Postcode
G4 0BA
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

MOZAIC SERVICES

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485185
    Award of the Provision of an IT Service Management Solution - The current IT Service Management Solution has been in place in for a number of years. During this time, Information Services (IS) have become aware that the platform has a number of issues which have hampered their ability to provide an effective IT service to GCU staff and students. To support the strategy 2030, the current ITSM is being replaced to allow IS to provide greater customer experience and improve the quality of the service.

Open Contracting Data Standard (OCDS)

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