Award

ITSM Service Desk Solution 2023

CROWN OFFICE AND PROCURATOR FISCAL SERVICE

This public procurement record has 1 release in its history.

Award

28 Sep 2023 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Crown Office and Procurator Fiscal Service has completed the procurement process for the ITSM Service Desk Solution 2023. The tender was awarded to Freshworks Inc with a contract value of £150,120. The procurement took place under the open procedure method within the services category. The award notice was a call-off from the Crown Commercial Services G-Cloud 13 Framework. The contract is currently active, signed on September 27, 2023. The procurement stage is at the award phase, and the location is in Edinburgh, UKM.

This procurement presents an opportunity for businesses to provide IT service management solutions to public sector organisations. Companies with experience in cloud-based IT service management and self-service solutions would be well-suited to compete in this tender. The renewal of the IT Service Management Desk Solution includes options for extension, offering potential for ongoing business relationships. Interested businesses can access further details regarding the tender on the Crown Commercial Services' website.

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Notice Information

Notice Title

ITSM Service Desk Solution 2023

Notice Description

This is an award notice for a call-off from the Crown Commercial Services G-Cloud 13 Framework. It is to renew the cloud-based, self service IT Service Management Service Desk Solution.

Lot Information

Lot 1

This is a contract award notice for a call-off from the Crown Commercial Services G-Cloud 13 Framework for the renewal of the COPFS cloud-based IT Service Management Desk Solution with Chatbot and self service portal.

Options: The contract includes an option to extend for a further 12 months if required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000746024
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP489293
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£150,120 £100K-£500K

Notice Dates

Publication Date
28 Sep 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Sep 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN OFFICE AND PROCURATOR FISCAL SERVICE
Contact Name
Katherine Brown
Contact Email
procurementreturns@copfs.gov.uk
Contact Phone
+44 3000203000

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1LA
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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