Tender

ITT for HES User Experience Research Framework Agreement

ENERGY SAVING TRUST

This public procurement record has 1 release in its history.

Tender

26 Oct 2023 at 00:00

Summary of the contracting process

The Energy Saving Trust is seeking user experience research consultants for a Framework Agreement. The tender, titled "ITT for HES User Experience Research Framework Agreement," is at the active stage. The procurement value is £1,000,000 in GBP. The tender involves services and is located in Edinburgh, UK. The submission deadline is November 23, 2023, awarding starts at November 23, 2023, and the procurement process is open for electronic submissions.

This tender creates business opportunities for user experience research consultants to support digital development projects. Businesses experienced in user journey analysis, digital product concept testing, usability testing, accessibility testing, and persona development are well-suited to compete. The Energy Saving Trust as the buyer is a central purchasing body in the UK, offering opportunities for growth and collaboration in the services sector.

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Notice Title

ITT for HES User Experience Research Framework Agreement

Notice Description

Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.

Lot Information

Recurring general user journey and user experience research: complete HES offerings

The purpose of this research is understanding the user journeys and user experience across customer advice journeys, websites and interactive tools in a recurring manner.

Renewal: As described in the ITT

Concept testing: new advice channels, products, and services

The purpose of this research is to gain insight into consumer response to new ideas for digital products, which will be used to inform development decisions.

Renewal: As described in the ITT document

Recurring general usability and user experience research: existing interactive tools

The purpose of this research is to study specific interactive tools at various stages of development, with a focus on usability and user experience, and support them towards user-led design. This work is likely to be divided up by tool and may require separate methodology. There will likely be an ad-hoc consultancy element as iterations are developed.

Renewal: As described in the ITT

General usability and user experience research: HES website

The purpose of this research is to evaluate the new HES website after it is Live (expected by 31 March 2024), document the new user journey, and understand the new user experience.

Renewal: As described in the ITT

Recurring accessibility testing: interactive tools

The purpose of this research is to ensure that HES Interactive Tools are accessible to all users regardless of ability. This research should be done on a yearly basis and can potentially be included with Lot 2. Accessibility Testing may be required at all stages of development to ensure accessible design is considered from the outset of a project through to completion

Renewal: As described in the ITT

Persona development

HES marketing personas are a key tool in the delivery of our marketing activity, through targeting, messaging and channel selection. They provide a fictional, target audience member in order to represent a certain demographic. In doing so, they require to be updated regularly in order to maintain validity. Home Energy Scotland would typically require personas to be updated every two years.

Renewal: As described in the ITT

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000748522
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491231
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 20232 years ago
Submission Deadline
23 Nov 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ENERGY SAVING TRUST
Contact Name
St. David Deji-Adams
Contact Email
dejiadams@yahoo.com
Contact Phone
+44 7852980308

Buyer Location

Locality
EH6 6JH
Postcode
OL16 2JS
Post Town
Oldham
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLM75 City of Edinburgh

Local Authority
Rochdale
Electoral Ward
Central Rochdale
Westminster Constituency
Rochdale

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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