Notice Information
Notice Title
Contact Centre Replacement
Notice Description
The Scottish Government has a requirement to place a contract with an external service provider for the provision of Contact Centre Replacement.
Lot Information
Lot 1
The Scottish Government has a requirement to place a contract with an external service provider for the provision of Contact Centre Replacement.
Options: Initial 24 month contract with two optional 12 month extension options
Procurement Information
Route to market via call-off from Dynamic Purchasing System Telephony and Communication Services Lot 1 - Telephony and Communications Services. At the time of publication of ITT 39 suppliers were registered to use this DPS
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000749890
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492367
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £548,713 £500K-£1M
Notice Dates
- Publication Date
- 10 Nov 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 5 Oct 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SCOTTISH GOVERNMENT
- Contact Name
- Not specified
- Contact Email
- alasdair.rowan@gov.scot
- Contact Phone
- +44 1412420207
Buyer Location
- Locality
- GLASGOW
- Postcode
- G2 8EA
- Post Town
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM32 Glasgow City
- Delivery Location
- TLM Scotland
-
- Local Authority
- Glasgow City
- Electoral Ward
- Anderston/City/Yorkhill
- Westminster Constituency
- Glasgow North
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492367
Contact Centre Replacement - The Scottish Government has a requirement to place a contract with an external service provider for the provision of Contact Centre Replacement.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-r6ebe6-0000749890-2023-11-10T00:00:00Z",
"date": "2023-11-10T00:00:00Z",
"ocid": "ocds-r6ebe6-0000749890",
"initiationType": "tender",
"parties": [
{
"id": "org-85",
"name": "Scottish Government",
"identifier": {
"legalName": "Scottish Government"
},
"address": {
"streetAddress": "4 Atlantic Quay, 70 York St",
"locality": "Glasgow",
"region": "UKM",
"postalCode": "G2 8EA"
},
"contactPoint": {
"email": "Alasdair.Rowan@gov.scot",
"telephone": "+44 1412420207",
"url": "http://"
},
"roles": [
"buyer",
"reviewBody",
"mediationBody",
"reviewContactPoint"
],
"details": {
"classifications": [
{
"id": "Ministry or any other national or federal authority, including their regional or local subdivisions",
"scheme": "TED_CA_TYPE"
},
{
"id": "01",
"description": "General public services",
"scheme": "COFOG"
},
{
"id": "The Scottish Government",
"scheme": "TED_CA_TYPE"
},
{
"id": "Regional or local authority",
"scheme": "TED_CA_TYPE"
},
{
"id": "Body governed by public law",
"scheme": "TED_CA_TYPE"
}
],
"url": "http://www.scotland.gov.uk"
}
},
{
"id": "org-390",
"name": "Gamma Network Solutions",
"identifier": {
"legalName": "Gamma Network Solutions"
},
"address": {
"streetAddress": "9th Floor, 2 West Regent Street",
"locality": "Glasgow",
"region": "UK",
"postalCode": "G2 1RW"
},
"roles": [
"supplier"
],
"details": {
"scale": "large",
"url": "http://"
}
},
{
"id": "org-49",
"name": "Edinburgh Sheriff Court",
"identifier": {
"legalName": "Edinburgh Sheriff Court"
},
"address": {
"streetAddress": "27 Chambers Street",
"locality": "Edinburgh",
"postalCode": "EH1 1LB"
},
"contactPoint": {
"email": "edinburgh@scotcourts.gov.uk",
"url": "http://"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"name": "Scottish Government",
"id": "org-85"
},
"tender": {
"id": "CASE/641335",
"title": "Contact Centre Replacement",
"description": "The Scottish Government has a requirement to place a contract with an external service provider for the provision of Contact Centre Replacement.",
"status": "complete",
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKM"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "Route to market via call-off from Dynamic Purchasing System Telephony and Communication Services Lot 1 - Telephony and Communications Services. At the time of publication of ITT 39 suppliers were registered to use this DPS",
"mainProcurementCategory": "services",
"documents": [
{
"id": "NOV492367",
"documentType": "awardNotice",
"title": "Contact Centre Replacement",
"description": "The Scottish Government has a requirement to place a contract with an external service provider for the provision of Contact Centre Replacement.",
"url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492367",
"format": "text/html"
}
],
"lots": [
{
"id": "1",
"description": "The Scottish Government has a requirement to place a contract with an external service provider for the provision of Contact Centre Replacement.",
"status": "complete",
"options": {
"description": "Initial 24 month contract with two optional 12 month extension options"
},
"hasOptions": true
}
],
"coveredBy": [
"GPA"
],
"procurementMethodRationaleClassifications": [
{
"id": "D_OUTSIDE_SCOPE",
"description": "The procurement falls outside the scope of application of the directive"
}
],
"classification": {
"id": "72000000",
"scheme": "CPV"
}
},
"awards": [
{
"id": "CASE642335",
"suppliers": [
{
"id": "org-390",
"name": "Gamma Network Solutions"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "CASE642335",
"awardID": "CASE642335",
"status": "active",
"value": {
"amount": 548713.44,
"currency": "GBP"
},
"dateSigned": "2023-10-05T00:00:00Z"
}
],
"language": "EN",
"description": "(SC Ref:749890)",
"bids": {
"statistics": [
{
"id": "1225",
"measure": "bids",
"value": 4,
"relatedLot": "1"
},
{
"id": "1226",
"measure": "smeBids",
"value": 0,
"relatedLot": "1"
},
{
"id": "1227",
"measure": "foreignBidsFromEU",
"value": 0,
"relatedLot": "1"
},
{
"id": "1228",
"measure": "foreignBidsFromNonEU",
"value": 4,
"relatedLot": "1"
},
{
"id": "1229",
"measure": "electronicBids",
"value": 4,
"relatedLot": "1"
}
]
},
"links": [
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000749890"
}
],
"noticetype": "PCS Notice - Website Contract Award Notice"
}