Planning

Social Work Scheduling Tool

NORTH LANARKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Planning

10 Nov 2023 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The North Lanarkshire Council is planning a procurement process for a Social Work Scheduling Tool. The council aims to replace the current home support scheduling tool by October 1st, 2024, and is engaging with the market through an online meeting on December 1st, 2023. Interested parties are required to express interest by November 24, 2023, and may be issued invitations for further engagement. The Council seeks software scheduling products that meet specific requirements and is considering existing 3rd party framework agreements for procurement.

This tender for the Social Work Scheduling Tool by North Lanarkshire Council presents an opportunity for businesses in the ICT sector. Suppliers with experience in providing software solutions for social care services, case management systems integration, and digital transformation tools would be well-suited to compete. The Council is particularly interested in solutions that can integrate with their case management system and support their ongoing digital initiatives. Businesses offering innovative and efficient software solutions addressing the specified requirements have the potential for growth through this tender process.

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Notice Information

Notice Title

Social Work Scheduling Tool

Notice Description

As part of the preparatory work for a potential future procurement procedure, North Lanarkshire Council (the "Council") is looking to engage with the market for a potential replacement to the current home support scheduling tool with an ambition to have a new contract in place and fully mobilised by October 1st 2024. To enable the Council to plan and prepare for any future procurement procedure, the Council would like to invite interested parties to a 45 minute online meeting on December 1st 2023. Suppliers are invited to present a high-level overview of software scheduling products which meet the requirements as detailed in the schedule of requirements (see attached additional document). Suppliers should detail fully and provide examples of successful use of software in a similar environment. This is to help inform the Council of what commercial off-the shelf software is available and the capabilities of current software. Suppliers are required to provide a brief overview of what licencing options are available and estimated implementation timeframes. Suppliers should respond to mootyh@northlan.gov.uk by 17:00 24 November 2023 to express interest in presenting your solution. Invites will then be sent to interested parties via Microsoft Teams. On review of interest expressions North Lanarkshire Council will issue these invitations and may require additional dates. We may commence further engagement during the meeting around areas of demonstrations, and technical detail. The council does not commit to issuing any future procurement via Open Procedure and will be considering the use of existing 3rd party framework agreements when procuring. This exercise is to engage the market and understand what solutions are currently available, their capability and capacity to deliver.

Lot Information

Lot 1

Background: The Home Support Service supports around 3,500 people at any one time and deploys a workforce of over 1,400 Home Support Workers to provide personal and essential care and support to help people live safely in their own home for as long as possible. It is a large and complex service responsible for the safety, health and wellbeing of the most vulnerable in our communities. At peak times we provide over 6000 visits per day and can have up to 750 Home Support Workers on shift. We manage changes on a daily basis as the support we provide to our service users can change due to hospital admission or outpatient appointments, availability of Home Support Workers due to holidays or other absence and also needs to take account of the increasing number of people whose support requires multiple visits in a day, often involving two or more Home Support Workers to safely assist with transfers and personal care. Continuity of service and matching the right staff with the right skills to people who require support and at the right time are essential to the quality of care and support. We are looking to procure a replacement an existing solution called Advanced Kirona Job Manager which is becoming end of life. Points to conside (system integrations): Case Management System: The current mySWIS system holds all of our Home Support data and also integrates with a range of other lines of business systems to support the council in completing activities such as billing, overtime payments, budget management, reconciliation. We are currently out tender for a replacement case management system and the new scheduling tool must be capable of integrating with our current case management system and future products. Digital Transformation: The council is rolling out a range of other technology products that can be used by Home Support to support their business needs. These products include the following: SharePoint - a corporate EDRMS. Either this or a similar, inbuilt system from a replacement case management system could be used as a means of storing case records and related documents. Digital Platform - a corporate CRM that is used for managing customer contact and offering residents digital self-service. Again, social care and justice requirements for digital self-service could be met through this, or an add-on to a replacement case management system. HR System - iTrent - all absence for annual leave, sick or special leave is managed through this system. PowerBI - a business intelligence tool. Any replacement case management system will be expected to include reporting functionality, but will also be required to allow data to be extracted and imported into PowerBI.. Deadline to register interest with Heather Mooty is 17:00 24th November 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000750034
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492355
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

85 - Health and social work services

CPV Codes

48330000 - Scheduling and productivity software package

48332000 - Scheduling software package

72212330 - Scheduling and productivity software development services

72212332 - Scheduling software development services

85300000 - Social work and related services

85310000 - Social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Nov 20232 years ago
Submission Deadline
Not specified
Future Notice Date
15 Jan 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH LANARKSHIRE COUNCIL
Contact Name
Not specified
Contact Email
mootyh@northlan.gov.uk
Contact Phone
+44 1698302413

Buyer Location

Locality
MOTHERWELL
Postcode
ML1 1AB
Post Town
Motherwell
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM34 North Lanarkshire
Delivery Location
TLM84 North Lanarkshire
Local Authority
North Lanarkshire
Electoral Ward
Motherwell South East and Ravenscraig
Westminster Constituency
Motherwell, Wishaw and Carluke

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492355
    Social Work Scheduling Tool - As part of the preparatory work for a potential future procurement procedure, North Lanarkshire Council (the "Council") is looking to engage with the market for a potential replacement to the current home support scheduling tool with an ambition to have a new contract in place and fully mobilised by October 1st 2024. To enable the Council to plan and prepare for any future procurement procedure, the Council would like to invite interested parties to a 45 minute online meeting on December 1st 2023. Suppliers are invited to present a high-level overview of software scheduling products which meet the requirements as detailed in the schedule of requirements (see attached additional document). Suppliers should detail fully and provide examples of successful use of software in a similar environment. This is to help inform the Council of what commercial off-the shelf software is available and the capabilities of current software. Suppliers are required to provide a brief overview of what licencing options are available and estimated implementation timeframes. Suppliers should respond to mootyh@northlan.gov.uk by 17:00 24 November 2023 to express interest in presenting your solution. Invites will then be sent to interested parties via Microsoft Teams. On review of interest expressions North Lanarkshire Council will issue these invitations and may require additional dates. We may commence further engagement during the meeting around areas of demonstrations, and technical detail. The council does not commit to issuing any future procurement via Open Procedure and will be considering the use of existing 3rd party framework agreements when procuring. This exercise is to engage the market and understand what solutions are currently available, their capability and capacity to deliver.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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