Tender

Supporter response handling service

NATIONAL TRUST FOR SCOTLAND

This public procurement record has 1 release in its history.

Tender

22 Nov 2023 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The National Trust for Scotland is seeking a service provider for the "Supporter response handling service" in Edinburgh, UK. The procurement stage is currently active, with a deadline for tender submission set on 15th December 2023. This open procedure falls under the main procurement category of services and can be accessed electronically via the specified submission method. Interested businesses should pay attention to the contract period, which spans 1080 days and may be extended by 2 years.

This tender from the National Trust for Scotland provides an opportunity for businesses that specialize in response handling services to expand their operations. Companies adept at processing memberships, managing emails and calls, payment processing, and related services are well-suited to compete for this contract. The opportunity presents a chance for growth and long-term engagement with the organisation, offering recurring business prospects that can extend for 3 to 5 years, subject to contract extensions.

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Notice Information

Notice Title

Supporter response handling service

Notice Description

The contract is to provide response handling services for our members and donors.

Lot Information

Lot 1

The Trust is looking for a service provider to help us provide services to our members and donors. This includes processing memberships, dealing with emails and calls, payment processing and related services.

Renewal: The contract may be extended by 2 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000750822
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV493252
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342320 - Customer-care services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20232 years ago
Submission Deadline
15 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
3 to 5 years depending on whether this contract is extended.

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL TRUST FOR SCOTLAND
Contact Name
Jenny Neville
Contact Email
jneville@nts.org.uk
Contact Phone
+44 8444932282

Buyer Location

Locality
EDINBURGH
Postcode
EH11 4DF
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified
Local Authority
City of Edinburgh
Electoral Ward
Sighthill/Gorgie
Westminster Constituency
Edinburgh South West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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