Award

CSE Accreditation

THE SCOTTISH COURTS & TRIBUNALS SERVICE

This public procurement record has 1 release in its history.

Award

14 Dec 2023 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Courts & Tribunals Service has awarded a contract for 'CSE Accreditation' to QIA Services. The procurement involved services, and the contract value is £34,495 GBP. The procurement process was completed on 21st February 2020. The tender, known as SCTS-2019-044, took place in Edinburgh, UK, under an open procedure. The buying organisation is The Scottish Courts & Tribunals Service, with the main procurement category being services in the Justice industry.

This tender for 'CSE Accreditation' by The Scottish Courts & Tribunals Service can create business growth opportunities for SMEs offering customer service excellence accreditation services. Businesses in the service industry, particularly those in the justice sector, would find this tender well-suited for competing. The successful bidder, QIA Services, highlights the potential for SMEs to secure contracts in the public procurement process. The procurement stage for this tender has been completed, and businesses should monitor similar opportunities for future growth.

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Notice Information

Notice Title

CSE Accreditation

Notice Description

'Customer Service Excellence accreditation services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000753290
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494929
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79342320 - Customer-care services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£34,495 Under £100K

Notice Dates

Publication Date
14 Dec 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Feb 20206 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE SCOTTISH COURTS & TRIBUNALS SERVICE
Contact Name
Keith Smith
Contact Email
ksmith1@scotcourts.gov.uk
Contact Phone
+44 1312481926

Buyer Location

Locality
EDINBURGH
Postcode
EH11 3XD
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Sighthill/Gorgie
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

QIA SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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