Award

Incident Management Services

SCOTTISH COURTS AND TRIBUNALS SERVICE

This public procurement record has 1 release in its history.

Award

27 Feb 2024 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Courts and Tribunals Service based in Edinburgh, UK, has completed an award for Incident Management Services through an open procedure. The procurement stage involved the award to Stone Technologies Ltd trading as Stone Group, with a contract value of £321,354.73 signed on 16th February 2024. The tender aimed to establish a service for network outage response and proactive monitoring, creating opportunities in the services category, specifically for businesses providing incident management and monitoring solutions.

This tender by the Scottish Courts and Tribunals Service presents opportunities for businesses offering incident management and monitoring services to grow their operations. The requirement for timely outage response and 24/7 monitoring services aligns well with large-scale providers in the technology and service sectors. The contract, awarded to Stone Technologies Ltd, signifies the organisation's emphasis on collaboration network support and service level agreements compliance, reflecting a critical need for reliable incident management solutions in the legal industry.

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Notice Information

Notice Title

Incident Management Services

Notice Description

SCTS require a contract which will provide the organisation with an incident management service which can support our full collaboration network. In the event of any outage, downtime, or fault on the network, the supplier will be expected to respond within set service level agreements (SLA's).

Lot Information

Lot 1

SCTS require a contract which will provide the organisation with an incident management service which can support our full collaboration network. In the event of any outage, downtime, or fault on the network, the supplier will be expected to respond within set service level agreements (SLA's). As part of the contract, SCTS requires proactive monitoring of the estate to ensure that potential problems are detected and addressed in a timely manner, or to respond efficiently when unforeseen issues arise. Monitoring, alerting and remediation services are to be delivered 24 hours a day, seven days a week.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000759259
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499572
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72710000 - Local area network services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£321,354 £100K-£500K

Notice Dates

Publication Date
27 Feb 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Feb 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH COURTS AND TRIBUNALS SERVICE
Contact Name
Not specified
Contact Email
gcollins@scotcourts.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH11 3XD
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
Sighthill/Gorgie
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

STONE TECHNOLOGIES LTD TRADING AS STONE GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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