Notice Information
Notice Title
Incident Management Services
Notice Description
SCTS require a contract which will provide the organisation with an incident management service which can support our full collaboration network. In the event of any outage, downtime, or fault on the network, the supplier will be expected to respond within set service level agreements (SLA's).
Lot Information
Lot 1
SCTS require a contract which will provide the organisation with an incident management service which can support our full collaboration network. In the event of any outage, downtime, or fault on the network, the supplier will be expected to respond within set service level agreements (SLA's). As part of the contract, SCTS requires proactive monitoring of the estate to ensure that potential problems are detected and addressed in a timely manner, or to respond efficiently when unforeseen issues arise. Monitoring, alerting and remediation services are to be delivered 24 hours a day, seven days a week.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000759259
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499572
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72710000 - Local area network services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £321,354 £100K-£500K
Notice Dates
- Publication Date
- 27 Feb 20242 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 16 Feb 20242 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Scottish Courts and Tribunals Service
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH11 3XD
- Postcode Area
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM75 City of Edinburgh
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Sighthill/Gorgie
- Westminster Constituency
- Edinburgh South West
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499572
Incident Management Services - SCTS require a contract which will provide the organisation with an incident management service which can support our full collaboration network. In the event of any outage, downtime, or fault on the network, the supplier will be expected to respond within set service level agreements (SLA's).
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.