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PURCH2361 Provision of Customer Relationship Management (CRM)

University of Glasgow

This public procurement record has 3 releases in its history.

Award

13 Mar 2025 at 00:00

OJEU - F3 - Contract Award Notice
TenderUpdate

26 Mar 2024 at 00:00

OJEU - F14 - Corrigendum
Tender

28 Feb 2024 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The University of Glasgow has successfully completed the procurement process for the Provision of Customer Relationship Management (CRM) services under the title PURCH2361. Operated within the education category and located in Glasgow, this selective procurement utilised a competitive procedure with negotiation. The contracting stage reached its award phase on 10th March 2025, with Deloitte emerging as the supplier. The award document was published on 13th March 2025, confirming a contract value of £4,390,464. The process commenced with a tender notice on 28th February 2024, followed by the subsequent updates on critical deadlines, amended to 2nd April 2024, reflecting procedural adjustments due to holidays.

This tender presents substantial business growth opportunities, particularly for large enterprises with expertise in enterprise-level CRM solutions and the capacity to implement transformational changes across complex organisations like higher education institutions. Ideal candidates would need to demonstrate significant prior experience in similar projects, with a robust financial standing and comprehensive insurance coverage. The awarded contract, which spans 2520 days, includes an option for up to two 12-month extensions, promising a stable and long-term engagement. The process promotes community benefits, aligning with the University's values of supporting employment and training initiatives, making it an attractive opportunity for businesses committed to social responsibility.

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Notice Information

Notice Title

PURCH2361 Provision of Customer Relationship Management (CRM)

Notice Description

Award of PURCH2361- Provision of Customer Relationship Management (CRM).

Lot Information

Lot 1

Award of PURCH2361- Provision of Customer Relationship Management (CRM).

Renewal: Option to extend for 2 periods of 12 months each

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000759367
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525961
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£4,390,464 £1M-£10M

Notice Dates

Publication Date
13 Mar 20251 years ago
Submission Deadline
29 Mar 2024Expired
Future Notice Date
Not specified
Award Date
10 Mar 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University of Glasgow
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G12 8QQ
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Hillhead
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

Deloitte

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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