Planning

Scotland's Domestic Abuse and Forced Marriage Helpline

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Planning

04 Mar 2024 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Scottish Government is planning a procurement process for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline aims to provide 24/7 support to those experiencing domestic abuse and forced marriage. The procurement is classified under the services category and is expected to run for an initial 2 years with a possible extension of 3 years. The future notice date for this tender is 19th March 2024.

This tender presents an opportunity for businesses in the service industry, particularly those with expertise in providing support services related to domestic abuse and forced marriage. Companies capable of delivering round-the-clock specialist advice and signposting, while ensuring confidentiality and anonymity, would be well-suited for this tender. Interested businesses can engage with the Scottish Government to explore this opportunity for contributing meaningful social impact through service provision.

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Notice Information

Notice Title

Scotland's Domestic Abuse and Forced Marriage Helpline

Notice Description

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.

Lot Information

Lot 1

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.. The contract is anticipated to run for a period of 2 years with the option to extend for 3 years, at the sole discretion of Scottish Ministers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000759790
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR499958
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Mar 20241 years ago
Submission Deadline
Not specified
Future Notice Date
19 Mar 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Tom Waring
Contact Email
tom.waring@gov.scot
Contact Phone
+44 1312445485

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR499958
    Scotland's Domestic Abuse and Forced Marriage Helpline - The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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