Notice Information
Notice Title
Contract Award for HES User Experience Research Framework Agreement
Notice Description
Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.
Lot Information
Recurring general user journey and user experience research: complete HES offerings
The purpose of this research is understanding the user journeys and user experience across customer advice journeys, websites and interactive tools in a recurring manner.
Concept testing: new advice channels, products, and servicesThe purpose of this research is to gain insight into consumer response to new ideas for digital products, which will be used to inform development decisions.
Recurring general user journey and user experience research: existing interactive toolsThe purpose of this research is to study specific interactive tools at various stages of development, with a focus on usability and user experience, and support them towards user-led design. This work is likely to be divided up by tool and may require separate methodology. There will likely be an ad-hoc consultancy element as iterations are developed.
General usability and user experience research: HES websiteThe purpose of this research is to evaluate the new HES website after it is Live (expected by 31 March 2024), document the new user journey, and understand the new user experience.
Recurring accessibility testing: interactive toolsThe purpose of this research is to ensure that HES Interactive Tools are accessible to all users regardless of ability. This research should be done on a yearly basis and can potentially be included with Lot 2. Accessibility Testing may be required at all stages of development to ensure accessible design is considered from the outset of a project through to completion
Persona developmentHES marketing personas are a key tool in the delivery of our marketing activity, through targeting, messaging and channel selection. They provide a fictional, target audience member in order to represent a certain demographic. In doing so, they require to be updated regularly in order to maintain validity. Home Energy Scotland would typically require personas to be updated every two years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000760796
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR500729
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £150,000 £100K-£500K
Notice Dates
- Publication Date
- 12 Mar 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 23 Jan 20242 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ENERGY SAVING TRUST
- Contact Name
- David Angelini
- Contact Email
- david.angelini@est.org.uk
- Contact Phone
- +44 1315557900
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH2 1DF
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM75 City of Edinburgh
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- City Centre
- Westminster Constituency
- Edinburgh North and Leith
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR500729
Contract Award for HES User Experience Research Framework Agreement - Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-r6ebe6-0000760796-2024-03-12T00:00:00Z",
"date": "2024-03-12T00:00:00Z",
"ocid": "ocds-r6ebe6-0000760796",
"initiationType": "tender",
"parties": [
{
"id": "org-326",
"name": "Energy Saving Trust",
"identifier": {
"legalName": "Energy Saving Trust"
},
"address": {
"streetAddress": "Prospect House, 5 Thistle Street",
"locality": "Edinburgh",
"region": "UKM75",
"postalCode": "EH2 1DF"
},
"contactPoint": {
"name": "David Angelini",
"email": "david.angelini@est.org.uk",
"telephone": "+44 1315557900",
"url": "http://"
},
"roles": [
"buyer",
"centralPurchasingBody"
],
"details": {
"classifications": [
{
"id": "Not for Profit",
"scheme": "TED_CA_TYPE"
},
{
"id": "01",
"description": "General public services",
"scheme": "COFOG"
}
],
"url": "http://www.energysavingtrust.org.uk"
}
},
{
"id": "org-327",
"name": "hedgehog lab",
"identifier": {
"legalName": "hedgehog lab"
},
"address": {
"streetAddress": "Generator Studios, Trafalgar Street",
"locality": "Newcastle Upon Tyne",
"region": "UKC2",
"postalCode": "NE1 2LA"
},
"contactPoint": {
"telephone": "+44 3332423132"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"url": "http://"
}
},
{
"id": "org-328",
"name": "Capgemini",
"identifier": {
"legalName": "Capgemini"
},
"address": {
"streetAddress": "58 Robertson Street",
"locality": "Glasgow",
"region": "UK",
"postalCode": "G2 8DU"
},
"contactPoint": {
"telephone": "+44 7891152966"
},
"roles": [
"supplier"
],
"details": {
"scale": "large",
"url": "http://"
}
},
{
"id": "org-329",
"name": "Civic Computing",
"identifier": {
"legalName": "Civic Computing"
},
"address": {
"streetAddress": "12 South Charlotte Street",
"locality": "Edinburgh",
"region": "UKM75",
"postalCode": "EH24AX"
},
"contactPoint": {
"telephone": "+44 1316249830"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"url": "http://"
}
},
{
"id": "org-330",
"name": "Ove Arup & partners Ltd",
"identifier": {
"legalName": "Ove Arup & partners Ltd"
},
"address": {
"streetAddress": "8 Fitzroy Street",
"locality": "London",
"region": "UK",
"postalCode": "W1T 4BJ"
},
"contactPoint": {
"telephone": "+44 7930320053"
},
"roles": [
"supplier"
],
"details": {
"scale": "large",
"url": "http://"
}
},
{
"id": "org-331",
"name": "Nexer Digital",
"identifier": {
"legalName": "Nexer Digital"
},
"address": {
"streetAddress": "Ropewalks, Newton St",
"locality": "Macclesfield",
"region": "UKD62",
"postalCode": "SK11 6QJ"
},
"contactPoint": {
"telephone": "+44 7878712133"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"url": "http://"
}
},
{
"id": "org-332",
"name": "Big Motive",
"identifier": {
"legalName": "Big Motive"
},
"address": {
"streetAddress": "2nd Floor, The Flatiron, , 64-66, Upper Church Lane,",
"locality": "Belfast",
"region": "UKN06",
"postalCode": "BT1 4QL"
},
"contactPoint": {
"telephone": "+44 2890029918"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"url": "http://"
}
},
{
"id": "org-48",
"name": "Edinburgh Sheriff Court and Justice of the Peace Court",
"identifier": {
"legalName": "Edinburgh Sheriff Court and Justice of the Peace Court"
},
"address": {
"streetAddress": "27 Chamber Street",
"locality": "Edinburgh",
"postalCode": "EH1 1LB"
},
"contactPoint": {
"url": "http://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court"
},
"roles": [
"reviewBody",
"mediationBody"
]
}
],
"buyer": {
"name": "Energy Saving Trust",
"id": "org-326"
},
"tender": {
"id": "ocds-r6ebe6-0000760796",
"title": "Contract Award for HES User Experience Research Framework Agreement",
"description": "Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.",
"status": "complete",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"id": "72000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM75"
}
],
"relatedLot": "1"
},
{
"id": "2",
"additionalClassifications": [
{
"id": "72000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM75"
}
],
"relatedLot": "2"
},
{
"id": "3",
"additionalClassifications": [
{
"id": "72000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM75"
}
],
"relatedLot": "3"
},
{
"id": "4",
"additionalClassifications": [
{
"id": "72000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM75"
}
],
"relatedLot": "4"
},
{
"id": "5",
"additionalClassifications": [
{
"id": "72000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM75"
}
],
"relatedLot": "5"
},
{
"id": "6",
"additionalClassifications": [
{
"id": "72000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM75"
}
],
"relatedLot": "6"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"mainProcurementCategory": "services",
"documents": [
{
"id": "MAR500729",
"documentType": "awardNotice",
"title": "Contract Award for HES User Experience Research Framework Agreement",
"description": "Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.",
"url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR500729",
"format": "text/html"
}
],
"lots": [
{
"id": "1",
"title": "Recurring general user journey and user experience research: complete HES offerings",
"description": "The purpose of this research is understanding the user journeys and user experience across customer advice journeys, websites and interactive tools in a recurring manner.",
"status": "complete",
"hasOptions": false
},
{
"id": "2",
"title": "Concept testing: new advice channels, products, and services",
"description": "The purpose of this research is to gain insight into consumer response to new ideas for digital products, which will be used to inform development decisions.",
"status": "complete",
"hasOptions": false
},
{
"id": "3",
"title": "Recurring general user journey and user experience research: existing interactive tools",
"description": "The purpose of this research is to study specific interactive tools at various stages of development, with a focus on usability and user experience, and support them towards user-led design. This work is likely to be divided up by tool and may require separate methodology. There will likely be an ad-hoc consultancy element as iterations are developed.",
"status": "complete",
"hasOptions": false
},
{
"id": "4",
"title": "General usability and user experience research: HES website",
"description": "The purpose of this research is to evaluate the new HES website after it is Live (expected by 31 March 2024), document the new user journey, and understand the new user experience.",
"status": "complete",
"hasOptions": false
},
{
"id": "5",
"title": "Recurring accessibility testing: interactive tools",
"description": "The purpose of this research is to ensure that HES Interactive Tools are accessible to all users regardless of ability. This research should be done on a yearly basis and can potentially be included with Lot 2. Accessibility Testing may be required at all stages of development to ensure accessible design is considered from the outset of a project through to completion",
"status": "complete",
"hasOptions": false
},
{
"id": "6",
"title": "Persona development",
"description": "HES marketing personas are a key tool in the delivery of our marketing activity, through targeting, messaging and channel selection. They provide a fictional, target audience member in order to represent a certain demographic. In doing so, they require to be updated regularly in order to maintain validity. Home Energy Scotland would typically require personas to be updated every two years.",
"status": "complete",
"hasOptions": false
}
],
"coveredBy": [
"GPA"
],
"techniques": {
"hasFrameworkAgreement": true
},
"classification": {
"id": "72000000",
"scheme": "CPV"
}
},
"awards": [
{
"id": "ocds-r6ebe6-0000760796-1",
"title": "Concept testing: new advice channels, products, and services",
"suppliers": [
{
"id": "org-327",
"name": "hedgehog lab"
},
{
"id": "org-328",
"name": "Capgemini"
}
],
"relatedLots": [
"2"
]
},
{
"id": "ocds-r6ebe6-0000760796-2",
"title": "Recurring general user journey and user experience research: existing interactive tools",
"suppliers": [
{
"id": "org-328",
"name": "Capgemini"
},
{
"id": "org-329",
"name": "Civic Computing"
},
{
"id": "org-330",
"name": "Ove Arup & partners Ltd"
},
{
"id": "org-331",
"name": "Nexer Digital"
}
],
"relatedLots": [
"3"
]
},
{
"id": "ocds-r6ebe6-0000760796-3",
"title": "General usability and user experience research: HES website",
"suppliers": [
{
"id": "org-329",
"name": "Civic Computing"
},
{
"id": "org-332",
"name": "Big Motive"
},
{
"id": "org-327",
"name": "hedgehog lab"
}
],
"relatedLots": [
"4"
]
},
{
"id": "ocds-r6ebe6-0000760796-4",
"title": "Recurring accessibility testing: interactive tools",
"suppliers": [
{
"id": "org-327",
"name": "hedgehog lab"
},
{
"id": "org-331",
"name": "Nexer Digital"
}
],
"relatedLots": [
"5"
]
},
{
"id": "ocds-r6ebe6-0000760796-5",
"title": "Persona development",
"suppliers": [
{
"id": "org-330",
"name": "Ove Arup & partners Ltd"
},
{
"id": "org-332",
"name": "Big Motive"
}
],
"relatedLots": [
"6"
]
},
{
"id": "ocds-r6ebe6-0000760796-6",
"title": "Recurring general user journey and user experience research: complete HES offerings",
"suppliers": [
{
"id": "org-328",
"name": "Capgemini"
},
{
"id": "org-329",
"name": "Civic Computing"
},
{
"id": "org-331",
"name": "Nexer Digital"
},
{
"id": "org-332",
"name": "Big Motive"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "ocds-r6ebe6-0000760796-1",
"awardID": "ocds-r6ebe6-0000760796-1",
"title": "Concept testing: new advice channels, products, and services",
"status": "active",
"value": {
"amount": 150000,
"currency": "GBP"
},
"dateSigned": "2024-01-23T00:00:00Z"
},
{
"id": "ocds-r6ebe6-0000760796-2",
"awardID": "ocds-r6ebe6-0000760796-2",
"title": "Recurring general user journey and user experience research: existing interactive tools",
"status": "active",
"value": {
"amount": 150000,
"currency": "GBP"
},
"dateSigned": "2024-01-23T00:00:00Z"
},
{
"id": "ocds-r6ebe6-0000760796-3",
"awardID": "ocds-r6ebe6-0000760796-3",
"title": "General usability and user experience research: HES website",
"status": "active",
"value": {
"amount": 150000,
"currency": "GBP"
},
"dateSigned": "2024-01-23T00:00:00Z"
},
{
"id": "ocds-r6ebe6-0000760796-4",
"awardID": "ocds-r6ebe6-0000760796-4",
"title": "Recurring accessibility testing: interactive tools",
"status": "active",
"value": {
"amount": 150000,
"currency": "GBP"
},
"dateSigned": "2024-01-23T00:00:00Z"
},
{
"id": "ocds-r6ebe6-0000760796-5",
"awardID": "ocds-r6ebe6-0000760796-5",
"title": "Persona development",
"status": "active",
"value": {
"amount": 150000,
"currency": "GBP"
},
"dateSigned": "2024-01-23T00:00:00Z"
},
{
"id": "ocds-r6ebe6-0000760796-6",
"awardID": "ocds-r6ebe6-0000760796-6",
"title": "Recurring general user journey and user experience research: complete HES offerings",
"status": "active",
"value": {
"amount": 150000,
"currency": "GBP"
},
"dateSigned": "2024-01-23T00:00:00Z"
}
],
"language": "EN",
"description": "(SC Ref:760796)",
"bids": {
"statistics": [
{
"id": "1054",
"measure": "bids",
"value": 7,
"relatedLot": "2"
},
{
"id": "1055",
"measure": "smeBids",
"value": 6,
"relatedLot": "2"
},
{
"id": "1056",
"measure": "foreignBidsFromEU",
"value": 0,
"relatedLot": "2"
},
{
"id": "1057",
"measure": "foreignBidsFromNonEU",
"value": 0,
"relatedLot": "2"
},
{
"id": "1058",
"measure": "electronicBids",
"value": 6,
"relatedLot": "2"
},
{
"id": "1059",
"measure": "bids",
"value": 11,
"relatedLot": "3"
},
{
"id": "1060",
"measure": "smeBids",
"value": 8,
"relatedLot": "3"
},
{
"id": "1061",
"measure": "foreignBidsFromEU",
"value": 0,
"relatedLot": "3"
},
{
"id": "1062",
"measure": "foreignBidsFromNonEU",
"value": 0,
"relatedLot": "3"
},
{
"id": "1063",
"measure": "electronicBids",
"value": 10,
"relatedLot": "3"
},
{
"id": "1064",
"measure": "bids",
"value": 5,
"relatedLot": "4"
},
{
"id": "1065",
"measure": "smeBids",
"value": 5,
"relatedLot": "4"
},
{
"id": "1066",
"measure": "foreignBidsFromEU",
"value": 0,
"relatedLot": "4"
},
{
"id": "1067",
"measure": "foreignBidsFromNonEU",
"value": 0,
"relatedLot": "4"
},
{
"id": "1068",
"measure": "electronicBids",
"value": 5,
"relatedLot": "4"
},
{
"id": "1069",
"measure": "bids",
"value": 4,
"relatedLot": "5"
},
{
"id": "1070",
"measure": "smeBids",
"value": 4,
"relatedLot": "5"
},
{
"id": "1071",
"measure": "foreignBidsFromEU",
"value": 0,
"relatedLot": "5"
},
{
"id": "1072",
"measure": "foreignBidsFromNonEU",
"value": 0,
"relatedLot": "5"
},
{
"id": "1073",
"measure": "electronicBids",
"value": 4,
"relatedLot": "5"
},
{
"id": "1074",
"measure": "bids",
"value": 5,
"relatedLot": "6"
},
{
"id": "1075",
"measure": "smeBids",
"value": 4,
"relatedLot": "6"
},
{
"id": "1076",
"measure": "foreignBidsFromEU",
"value": 0,
"relatedLot": "6"
},
{
"id": "1077",
"measure": "foreignBidsFromNonEU",
"value": 0,
"relatedLot": "6"
},
{
"id": "1078",
"measure": "electronicBids",
"value": 5,
"relatedLot": "6"
},
{
"id": "1079",
"measure": "bids",
"value": 7,
"relatedLot": "1"
},
{
"id": "1080",
"measure": "smeBids",
"value": 6,
"relatedLot": "1"
},
{
"id": "1081",
"measure": "foreignBidsFromEU",
"value": 0,
"relatedLot": "1"
},
{
"id": "1082",
"measure": "foreignBidsFromNonEU",
"value": 0,
"relatedLot": "1"
},
{
"id": "1083",
"measure": "electronicBids",
"value": 6,
"relatedLot": "1"
}
]
},
"links": [
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000760796"
}
],
"noticetype": "PCS Notice - Website Contract Award Notice"
}