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Contract Award for HES User Experience Research Framework Agreement

Energy Saving Trust

This public procurement record has 1 release in its history.

Award

12 Mar 2024 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Energy Saving Trust, based in Edinburgh, awarded a contract for the "HES User Experience Research Framework Agreement" following an open procedure. The contract encompasses user experience research services across various lots related to digital development, with a total contract value of £150,000. The framework agreement involves suppliers such as hedgehog lab, Capgemini, Civic Computing, Ove Arup & partners Ltd, Nexer Digital, and Big Motive.

This procurement opportunity presents potential growth avenues for SMEs and large enterprises specializing in user experience research and digital consultancy. Businesses proficient in concept testing, usability research, accessibility testing, and persona development are well-suited to compete. The framework agreement by the Energy Saving Trust offers a chance for businesses to contribute to improving user experiences and digital advancements in the public sector, particularly focused on energy-related services.

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Notice Information

Notice Title

Contract Award for HES User Experience Research Framework Agreement

Notice Description

Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.

Lot Information

Recurring general user journey and user experience research: complete HES offerings

The purpose of this research is understanding the user journeys and user experience across customer advice journeys, websites and interactive tools in a recurring manner.

Concept testing: new advice channels, products, and services

The purpose of this research is to gain insight into consumer response to new ideas for digital products, which will be used to inform development decisions.

Recurring general user journey and user experience research: existing interactive tools

The purpose of this research is to study specific interactive tools at various stages of development, with a focus on usability and user experience, and support them towards user-led design. This work is likely to be divided up by tool and may require separate methodology. There will likely be an ad-hoc consultancy element as iterations are developed.

General usability and user experience research: HES website

The purpose of this research is to evaluate the new HES website after it is Live (expected by 31 March 2024), document the new user journey, and understand the new user experience.

Recurring accessibility testing: interactive tools

The purpose of this research is to ensure that HES Interactive Tools are accessible to all users regardless of ability. This research should be done on a yearly basis and can potentially be included with Lot 2. Accessibility Testing may be required at all stages of development to ensure accessible design is considered from the outset of a project through to completion

Persona development

HES marketing personas are a key tool in the delivery of our marketing activity, through targeting, messaging and channel selection. They provide a fictional, target audience member in order to represent a certain demographic. In doing so, they require to be updated regularly in order to maintain validity. Home Energy Scotland would typically require personas to be updated every two years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000760796
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR500729
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£150,000 £100K-£500K

Notice Dates

Publication Date
12 Mar 20242 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Jan 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Energy Saving Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH2 1DF
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
6
Supplier Names

Big Motive

Capgemini

Civic Computing

Nexer Digital

Ove Arup & partners Ltd

hedgehog lab

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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