Award

Technology Enabled Care Call Handling Service

RIVER CLYDE HOMES

This public procurement record has 2 releases in its history.

Award

09 Jul 2024 at 00:00

PCS Notice - Website Contract Award Notice
Tender

18 Apr 2024 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

River Clyde Homes has awarded a contract for the Technology Enabled Care Call Handling Service. The buying organisation, River Clyde Homes, located in Greenock, UK, in the housing and community amenities industry category, completed the procurement process. The tender, titled "Technology Enabled Care Call Handling Service," was conducted using an open procedure. The procurement stage has concluded with the contract signed on 24th June 2024, and the contract value is £59,673.6.

This tender by River Clyde Homes for the Technology Enabled Care Call Handling Service presents growth opportunities for businesses providing technology-enabled care services, especially small and medium enterprises (SMEs) in the service industry. Interested businesses need to ensure compliance with the awarded contract terms and conditions for the initial two-year contract with potential extension possibilities. The submission method for this opportunity was electronic, and the bid opening date was 2nd May 2024, allowing for electronic payment and ordering as outlined in the contract terms.

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Notice Information

Notice Title

Technology Enabled Care Call Handling Service

Notice Description

River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes:

Lot Information

Lot 1

River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes. A detailed specification for the service required is provided at Appendix E. This should be read and fully understood before submitting a tender response. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016

Renewal: The contract will run for an initial two-year duration. RCH may wish, at its sole discretion, to extend any resultant agreement for up to an additional two, 12-month periods, subject to the agreement of the successful bidder

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000762886
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509484
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

32543000 - Telephone switchboards

79510000 - Telephone-answering services

79512000 - Call centre

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£59,673 Under £100K

Notice Dates

Publication Date
9 Jul 20241 years ago
Submission Deadline
2 May 2024Expired
Future Notice Date
Not specified
Award Date
24 Jun 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
April 2028

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
RIVER CLYDE HOMES
Contact Name
Not specified
Contact Email
procurement@riverclydehomes.org.uk
Contact Phone
Not specified

Buyer Location

Locality
GREENOCK
Postcode
PA16 8HH
Post Town
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Inverclyde
Electoral Ward
Inverclyde North
Westminster Constituency
Inverclyde and Renfrewshire West

Supplier Information

Number of Suppliers
1
Supplier Name

BIELD HOUSING AND CARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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