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Retail Systems Procurement

ScotRail Trains Limited

This public procurement record has 2 releases in its history.

Award

14 Aug 2026 at 01:00

OJEU - F6 - Contract Award Notice (Utilities)
Tender

21 May 2024 at 01:00

OJEU - F5 - Contract Notice (Utilities)
Summary of the contracting process

ScotRail Trains Limited procured a retail technology partner for passenger ticketing across Scotland. The requirement covers a user-focused website and mobile app, smart ticket vending machines and a centralised Ticket Issuing System. It also includes ticket issuing systems for on-train mobile ticket sales and ticket office sales. The appointed partner is responsible for implementing the website and app, manufacturing and rolling out new vending machines, and rolling out new on-train and ticket office equipment. Ongoing software support, maintenance and operational support are part of the requirement. This is a technology services opportunity in the rail sector, covering digital commerce, ticketing infrastructure, equipment deployment and managed support throughout the geographical area of Scotland.

The procurement is complete and was run by ScotRail using a selective negotiated procedure with a prior call for competition. It had one lot and used a two-stage process, reducing candidates successively; between two and five suppliers could proceed to the invitation-to-neegotiate stage. Bids closed at 12:00 on 28 June 2024, with invitations for the second stage scheduled for 7 August 2024. Evaluation weighted technical and quality factors at 70% and price at 30%. SilverRail Technologies was awarded the contract, with the contract signed on 29 May 2026. The active contract is valued at £83,763,400 and runs for 1,440 days, with up to five optional 12-month extensions. Subcontracting covers 53% of the contract, including vending machines and ticketing systems.

This procurement demonstrates substantial demand from a rail operator for an integrated, multi-channel ticketing platform rather than a standalone website or app. A credible future competitor would need proven technical expertise in centralised ticket issuing, digital passenger commerce, user experience and design, mobile and ticket-office sales, and the integration of software with physical vending machines and rail equipment. Delivery capability matters across Scotland, including manufacture, rollout, support and maintenance of distributed assets. Suppliers would also need robust project management and delivery experience, financial stability, appropriate insurance and the capacity to operate against contractual performance indicators and KPIs. Experience coordinating specialist subcontractors would be relevant, particularly for equipment manufacture, supply and maintenance and on-train ticketing support.

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Notice Information

Notice Title

Retail Systems Procurement

Notice Description

ScotRail have awarded a contract for a Retail Systems partner to provide a Website, App and Ticket Vending Machines powered by a single centralised Ticket Issuing System as well as a new Ticket Issuing System for On-train Mobile Ticket Sales and Ticket Office Ticket Sales. The contract includes the implementation and on-going support of the website and app, the manufacture and roll-out of new Ticket Vending Machines and the on-going support and maintenance, and the roll-out of new on-train ticket issuing equipment & ticket office equipment and the on-going support and maintenance.

Lot Information

Lot 1

ScotRail have awarded a contract for a Retail Systems partner to provide a Website, App and Ticket Vending Machines powered by a single centralised Ticket Issuing System as well as a new Ticket Issuing System for On-train Mobile Ticket Sales and Ticket Office Ticket Sales. The contract includes the implementation and on-going support of the website and app, the manufacture and roll-out of new Ticket Vending Machines and the on-going support and maintenance, and the roll-out of new on-train ticket issuing equipment & ticket office equipment and the on-going support and maintenance.

Options: FUTURE OPTION: On-Train Mobile TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System)

Renewal: Optional five 12 month extension periods available

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000762976
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562388
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F6 - Contract Award Notice (Utilities)
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£83,763,400 £10M-£100M

Notice Dates

Publication Date
14 Aug 20261 weeks ago
Submission Deadline
28 Jun 2024Expired
Future Notice Date
Not specified
Award Date
29 May 20263 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ScotRail Trains Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 6HQ
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

SilverRail Technologies

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY505715
    Retail Systems Procurement - ScotRail Trains require a technology partner with proven expertise and innovative vision to develop and implement a user-centric website, app, and Smart Kiosks, powered by a single centralised TIS (Ticket Issuing System) that sets the benchmark for UK rail ticketing, this will require procuring a state-of-the-art multi-channel e-commerce solution that redefines convenience, accessibility, and value for our passengers.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG562388
    Retail Systems Procurement - ScotRail have awarded a contract for a Retail Systems partner to provide a Website, App and Ticket Vending Machines powered by a single centralised Ticket Issuing System as well as a new Ticket Issuing System for On-train Mobile Ticket Sales and Ticket Office Ticket Sales. The contract includes the implementation and on-going support of the website and app, the manufacture and roll-out of new Ticket Vending Machines and the on-going support and maintenance, and the roll-out of new on-train ticket issuing equipment & ticket office equipment and the on-going support and maintenance.

Open Contracting Data Standard (OCDS)

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