Retail Systems Procurement

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000762976-2024-05-21T00:00:00Z",
    "date": "2024-05-21T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000762976",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-3",
            "name": "ScotRail Trains Limited",
            "identifier": {
                "legalName": "ScotRail Trains Limited"
            },
            "address": {
                "streetAddress": "Atrium Court",
                "locality": "Glasgow",
                "region": "UKM",
                "postalCode": "G2 6HQ"
            },
            "contactPoint": {
                "name": "William Maclean",
                "email": "william.maclean@scotrail.co.uk",
                "telephone": "+44 7804976224",
                "url": "https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Railway services",
                        "scheme": "TED_CE_ACTIVITY"
                    }
                ],
                "url": "https://www.scotrail.co.uk/"
            }
        },
        {
            "id": "org-4",
            "name": "Sheriff Court",
            "identifier": {
                "legalName": "Sheriff Court"
            },
            "address": {
                "locality": "Glasgow"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "ScotRail Trains Limited",
        "id": "org-3"
    },
    "tender": {
        "id": "SR-317",
        "title": "Retail Systems Procurement",
        "description": "ScotRail Trains require a technology partner with proven expertise and innovative vision to develop and implement a user-centric website, app, and Smart Kiosks, powered by a single centralised TIS (Ticket Issuing System) that sets the benchmark for UK rail ticketing, this will require procuring a state-of-the-art multi-channel e-commerce solution that redefines convenience, accessibility, and value for our passengers.",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72000000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "Throughout the geographical area of Scotland"
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx",
        "tenderPeriod": {
            "endDate": "2024-06-28T12:00:00Z"
        },
        "documents": [
            {
                "id": "MAY505715",
                "documentType": "contractNotice",
                "title": "Retail Systems Procurement",
                "description": "ScotRail Trains require a technology partner with proven expertise and innovative vision to develop and implement a user-centric website, app, and Smart Kiosks, powered by a single centralised TIS (Ticket Issuing System) that sets the benchmark for UK rail ticketing, this will require procuring a state-of-the-art multi-channel e-commerce solution that redefines convenience, accessibility, and value for our passengers.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY505715",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "ScotRail is looking to procure the following solution: Central TIS 'backend' eCommerce website and mobile app eTVD (Electronic Ticket Validation Database) Smart Kiosks Call Centre TIS and Account Management Application FUTURE OPTION: Handheld TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System). Suppliers should complete PQQ (SPD) Sections A TO L. Sections A to J and Section L are a mix of required Supplier Details and a number of Mandatory Pass/Fail Questions. Section K (Technical and Professional Ability) will be scored in order to select a minimum of 2 and a maximum of 5 suppliers to take forward to ITN Stage.",
                "status": "active",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical Expertise",
                            "description": "70"
                        },
                        {
                            "type": "price",
                            "description": "30"
                        }
                    ]
                },
                "options": {
                    "description": "FUTURE OPTION: Handheld TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System)"
                },
                "hasOptions": true,
                "secondStage": {
                    "minimumCandidates": 2,
                    "maximumCandidates": 5
                },
                "selectionCriteria": {
                    "description": "A minimum of 2 and a maximum of 5 of the highest scoring suppliers will be taken through to the ITN stage"
                },
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Optional five 12 month extension periods available"
                }
            }
        ],
        "communication": {
            "atypicalToolUrl": "https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx"
        },
        "contractTerms": {
            "performanceTerms": "There will be a number of KPIs attached to the final contract which the winning supplier must adhere too. Further details will be contained in future ITN and distributed to those suppliers who are selected for stage two."
        },
        "coveredBy": [
            "GPA"
        ],
        "otherRequirements": {
            "reductionCriteria": "Interested Suppliers should complete PQQ document in full. Required minimum standards are required for sections A to L. Section K (Technical and Professional Ability) will be scored."
        },
        "secondStage": {
            "successiveReduction": true,
            "invitationDate": "2024-08-07T00:00:00Z"
        },
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "economic",
                    "description": "Scored Technical Questions contained in Section K of PQQ include: Technical Expertise Project Management and Delivery User Experience (UX) & Design Financial Stability Insurance Levels",
                    "minimum": "Bidders should provide their total yearly turnover for the last three financial years Bidders should have the following financial ratios: 'Current Ratio': defined as Current Assets divided by Current Liabilities. Current Ratio should be equal to or exceed 1.2 ScotRail will also access an up-to-date Experian Report on all suppliers who respond to this PQQ."
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 270
            }
        },
        "classification": {
            "id": "72000000",
            "scheme": "CPV"
        },
        "hasRecurrence": false,
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        }
    },
    "language": "EN",
    "description": "(SC Ref:762976)",
    "links": [
        {
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            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000762976"
        }
    ],
    "noticetype": "OJEU - F5 - Contract Notice (Utilities)"
}