Planning

Supply and Maintenance of a Customer Relationship Management System

NORTH AYRSHIRE COUNCIL

This public procurement record has 1 release in its history.

Planning

09 May 2024 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The North Ayrshire Council is planning a procurement process for the Supply and Maintenance of a Customer Relationship Management System. This tender falls under the main procurement category of services and is at the planning stage. The deadline for potential suppliers to return completed questionnaires is the 24th of May 2024. The opportunity is located in North Ayrshire, UK. The procurement process is being initiated through a tender procedure by the Council.

This tender for a Customer Relationship Management System by the North Ayrshire Council presents an opportunity for businesses in the services industry to compete. Companies specializing in software development, IT services, or CRM solutions are well-suited to bid for this contract. The procurement process is at the planning stage, and interested businesses should ensure compliance with the requirements outlined in the tender documentation to maximize their chances of securing the contract.

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Notice Information

Notice Title

Supply and Maintenance of a Customer Relationship Management System

Notice Description

Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire.

Lot Information

Lot 1

Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire. This is required when the existing contract for the current CRM system Verint EM Pro comes to an end on 31/03/2025. The new contract is anticipated to be for a duration of 3 years with up to an additional 24 months extension at the sole discretion of North Ayrshire Council.. A questionnaire has been included for suppliers to completed and return by close of business 24th May 2024.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000765223
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504956
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 May 20241 years ago
Submission Deadline
Not specified
Future Notice Date
20 Aug 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH AYRSHIRE COUNCIL
Contact Name
Fiona Wilson
Contact Email
fionawilson@north-ayrshire.gov.uk
Contact Phone
+44 1294310000

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Post Town
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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