Award

SIP Trunk

SCOTTISH LEGAL AID BOARD

This public procurement record has 2 releases in its history.

Summary of the contracting process

The Scottish Legal Aid Board is soliciting bids for a SIP Trunk service to integrate with their Mitel telephony and MS Teams infrastructure. The contracting process, classified under the services category (CPV code: 64200000), is being conducted through an open procedure by this public authority based in Edinburgh, UKM. The tender phase concluded on 10th June 2024, and the award phase began the same day. This project, identified as SLAB/PSD/24/532, focusses on maintaining connectivity for over 500 publicly available numbers with external calls managed via a SIP trunk delivering a 30 concurrent channel connection. The contract was awarded to Optimal Projects Limited (OPL), effective from 24th June 2024, and is now in the execution stage. The primary site for delivery is in the Edinburgh region, supporting the public sector's telecommunication needs.

This tender presents significant growth opportunities for businesses in the telecommunication and IT services sectors. Companies with expertise in SIP technology, MS Teams integration, and telephony infrastructure would be well-suited to participate in similar tenders. Small and medium-sized enterprises (SMEs), especially those with technological agility and a proven track record in managing large-scale telephony systems, can benefit from the visibility and reliability that such contracts with public sector agencies provide. Engaging in this contract can not only enhance business credentials but also pave the way for future opportunities within the public procurement framework.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

SIP Trunk

Notice Description

SLAB runs an internal Mitel telephone system consisting of virtual phone switches, protected on the border by a Mitel Border Gateway. After a major overhaul in 2021, telephony is now provided to users via MS Teams, with inbound/outbound calls routed via the on-prem Mitel telephony solution. With the exception of a small few (up to 10), all Mitel handsets have been removed, and now only exist within shared meeting rooms in our head office. A SIP line sits between Mitel and MS Teams, and said SIP line is provided and supported outside the scope of this tender. Connectivity to external telephony is currently delivered over SIP with all outbound calls and inbound calls to the organisations 500+ publicly available numbers sharing a 30 concurrent channel connection. Calls over the SIP trunk are routed to the external IP of our Sangoma SBC.

Lot Information

Lot 1

SLAB runs an internal Mitel telephone system consisting of virtual phone switches, protected on the border by a Mitel Border Gateway. After a major overhaul in 2021, telephony is now provided to users via MS Teams, with inbound/outbound calls routed via the on-prem Mitel telephony solution. With the exception of a small few (up to 10), all Mitel handsets have been removed, and now only exist within shared meeting rooms in our head office. A SIP line sits between Mitel and MS Teams, and said SIP line is provided and supported outside the scope of this tender. Connectivity to external telephony is currently delivered over SIP with all outbound calls and inbound calls to the organisations 500+ publicly available numbers sharing a 30 concurrent channel connection. Calls over the SIP trunk are routed to the external IP of our Sangoma SBC.

Renewal: Option to extend for 2 further periods of 12 months

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000766599
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511126
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services


CPV Codes

32412100 - Telecommunications network

32500000 - Telecommunications equipment and supplies

32520000 - Telecommunications cable and equipment

32522000 - Telecommunications equipment

32523000 - Telecommunications facilities

32524000 - Telecommunications system

64200000 - Telecommunications services

71316000 - Telecommunication consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Aug 20241 years ago
Submission Deadline
10 Jun 2024Expired
Future Notice Date
Not specified
Award Date
24 Jun 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH LEGAL AID BOARD
Contact Name
Heather Allan
Contact Email
allanhe@slab.org.uk
Contact Phone
+44 1312402020

Buyer Location

Locality
EDINBURGH
Postcode
EH12 5HE
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh West

Supplier Information

Number of Suppliers
1
Supplier Name

OPTIMAL PROJECTS LIMITED (OPL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000766599-2024-08-01T00:00:00Z",
    "date": "2024-08-01T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000766599",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-92",
            "name": "Scottish Legal Aid Board",
            "identifier": {
                "legalName": "Scottish Legal Aid Board"
            },
            "address": {
                "streetAddress": "Thistle House, 91 Haymarket Terrace",
                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH12 5HE"
            },
            "contactPoint": {
                "email": "allanhe@slab.org.uk",
                "telephone": "+44 1312402020",
                "url": "http://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "NDPB",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "Legal",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.slab.org.uk"
            }
        },
        {
            "id": "org-93",
            "name": "Edinburgh Sheriff Court & Justice of the Peace Court",
            "identifier": {
                "legalName": "Edinburgh Sheriff Court & Justice of the Peace Court"
            },
            "address": {
                "streetAddress": "27 Chambers Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB"
            },
            "contactPoint": {
                "email": "purchasing@slab.org.uk",
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "org-528",
            "name": "Scottish Legal Aid Board",
            "identifier": {
                "legalName": "Scottish Legal Aid Board"
            },
            "address": {
                "streetAddress": "Thistle House, 91 Haymarket Terrace",
                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH12 5HE"
            },
            "contactPoint": {
                "name": "Heather Allan",
                "email": "allanhe@slab.org.uk",
                "telephone": "+44 1312402020",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "NDPB",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "Legal",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.slab.org.uk"
            }
        },
        {
            "id": "org-529",
            "name": "Optimal Projects Limited (OPL)",
            "identifier": {
                "legalName": "Optimal Projects Limited (OPL)"
            },
            "address": {
                "streetAddress": "Old Greens Barn, 123 Greens Farm, Rusper Road, Newdigate",
                "locality": "Dorking",
                "region": "UKJ26",
                "postalCode": "RH5 5BE"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://"
            }
        },
        {
            "id": "org-197",
            "name": "Edinburgh Sheriff Court & Justice of the Peace Court",
            "identifier": {
                "legalName": "Edinburgh Sheriff Court & Justice of the Peace Court"
            },
            "address": {
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "Scottish Legal Aid Board",
        "id": "org-528"
    },
    "tender": {
        "id": "SLAB/PSD/24/532",
        "title": "SIP Trunk",
        "description": "SLAB runs an internal Mitel telephone system consisting of virtual phone switches, protected on the border by a Mitel Border Gateway. After a major overhaul in 2021, telephony is now provided to users via MS Teams, with inbound/outbound calls routed via the on-prem Mitel telephony solution. With the exception of a small few (up to 10), all Mitel handsets have been removed, and now only exist within shared meeting rooms in our head office. A SIP line sits between Mitel and MS Teams, and said SIP line is provided and supported outside the scope of this tender. Connectivity to external telephony is currently delivered over SIP with all outbound calls and inbound calls to the organisations 500+ publicly available numbers sharing a 30 concurrent channel connection. Calls over the SIP trunk are routed to the external IP of our Sangoma SBC.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "32412100",
                        "scheme": "CPV"
                    },
                    {
                        "id": "32500000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "32520000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "32522000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "32523000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "32524000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "64200000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "71316000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2024-06-10T12:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2024-06-10T12:00:00Z"
        },
        "documents": [
            {
                "id": "MAY505210",
                "documentType": "contractNotice",
                "title": "SIP Trunk",
                "description": "SLAB runs an internal Mitel telephone system consisting of virtual phone switches, protected on the border by a Mitel Border Gateway. After a major overhaul in 2021, telephony is now provided to users via MS Teams, with inbound/outbound calls routed via the on-prem Mitel telephony solution. With the exception of a small few (up to 10), all Mitel handsets have been removed, and now only exist within shared meeting rooms in our head office. A SIP line sits between Mitel and MS Teams, and said SIP line is provided and supported outside the scope of this tender. Connectivity to external telephony is currently delivered over SIP with all outbound calls and inbound calls to the organisations 500+ publicly available numbers sharing a 30 concurrent channel connection. Calls over the SIP trunk are routed to the external IP of our Sangoma SBC.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY505210",
                "format": "text/html"
            },
            {
                "id": "MAY505210-1",
                "title": "Appendix A - Company Details Form v2",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY505210&idx=1",
                "datePublished": "2024-05-14T12:15:36Z",
                "dateModified": "2024-05-14T12:15:36Z",
                "format": "application/msword"
            },
            {
                "id": "MAY505210-2",
                "title": "Appendix B - Pricing",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY505210&idx=2",
                "datePublished": "2024-05-14T12:15:36Z",
                "dateModified": "2024-05-14T12:15:36Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "MAY505210-3",
                "title": "CERTIFICATE OF BONA FIDE TENDER",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY505210&idx=3",
                "datePublished": "2024-05-14T12:15:36Z",
                "dateModified": "2024-05-14T12:15:36Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "MAY505210-4",
                "title": "FORM OF TENDER",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY505210&idx=4",
                "datePublished": "2024-05-14T12:15:37Z",
                "dateModified": "2024-05-14T12:15:37Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "MAY505210-5",
                "title": "GDPR Questionnaire",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY505210&idx=5",
                "datePublished": "2024-05-14T12:15:37Z",
                "dateModified": "2024-05-14T12:15:37Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "MAY505210-6",
                "title": "SIP Trunk ITT-2024",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY505210&idx=6",
                "datePublished": "2024-05-14T12:15:37Z",
                "dateModified": "2024-05-14T12:15:37Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "MAY505210-7",
                "title": "Terms and conditions 2 conditions of contract for the purchase of services Nov 22",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY505210&idx=7",
                "datePublished": "2024-05-14T12:15:37Z",
                "dateModified": "2024-05-14T12:15:37Z",
                "format": "application/pdf"
            },
            {
                "id": "MAY505210-8",
                "title": "BACS Form",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY505210&idx=8",
                "datePublished": "2024-05-14T12:15:37Z",
                "dateModified": "2024-05-14T12:15:37Z",
                "format": "application/msword"
            },
            {
                "id": "AUG511126",
                "documentType": "awardNotice",
                "title": "SIP Trunk",
                "description": "SLAB runs an internal Mitel telephone system consisting of virtual phone switches, protected on the border by a Mitel Border Gateway. After a major overhaul in 2021, telephony is now provided to users via MS Teams, with inbound/outbound calls routed via the on-prem Mitel telephony solution. With the exception of a small few (up to 10), all Mitel handsets have been removed, and now only exist within shared meeting rooms in our head office. A SIP line sits between Mitel and MS Teams, and said SIP line is provided and supported outside the scope of this tender. Connectivity to external telephony is currently delivered over SIP with all outbound calls and inbound calls to the organisations 500+ publicly available numbers sharing a 30 concurrent channel connection. Calls over the SIP trunk are routed to the external IP of our Sangoma SBC.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511126",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "SLAB runs an internal Mitel telephone system consisting of virtual phone switches, protected on the border by a Mitel Border Gateway. After a major overhaul in 2021, telephony is now provided to users via MS Teams, with inbound/outbound calls routed via the on-prem Mitel telephony solution. With the exception of a small few (up to 10), all Mitel handsets have been removed, and now only exist within shared meeting rooms in our head office. A SIP line sits between Mitel and MS Teams, and said SIP line is provided and supported outside the scope of this tender. Connectivity to external telephony is currently delivered over SIP with all outbound calls and inbound calls to the organisations 500+ publicly available numbers sharing a 30 concurrent channel connection. Calls over the SIP trunk are routed to the external IP of our Sangoma SBC.",
                "status": "complete",
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Option to extend for 2 further periods of 12 months"
                }
            }
        ],
        "bidOpening": {
            "date": "2024-06-10T12:00:00Z"
        },
        "communication": {
            "atypicalToolUrl": "http://www.publiccontractsscotland.gov.uk"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed"
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 90
            }
        },
        "classification": {
            "id": "64200000",
            "scheme": "CPV"
        },
        "hasRecurrence": false
    },
    "language": "EN",
    "description": "(SC Ref:774080)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000766599"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000766599"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice",
    "awards": [
        {
            "id": "SLAB/PSD/24/532",
            "suppliers": [
                {
                    "id": "org-529",
                    "name": "Optimal Projects Limited (OPL)"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "SLAB/PSD/24/532",
            "awardID": "SLAB/PSD/24/532",
            "status": "active",
            "dateSigned": "2024-06-24T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1634",
                "measure": "lowestValidBidValue",
                "value": 41580
            },
            {
                "id": "1635",
                "measure": "highestValidBidValue",
                "value": 48330
            },
            {
                "id": "1636",
                "measure": "bids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "1637",
                "measure": "smeBids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "1638",
                "measure": "foreignBidsFromEU",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "1639",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "1640",
                "measure": "electronicBids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "1641",
                "measure": "lowestValidBidValue",
                "value": 41580,
                "relatedLot": "1"
            },
            {
                "id": "1642",
                "measure": "highestValidBidValue",
                "value": 48330,
                "relatedLot": "1"
            }
        ]
    }
}