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Customer Service Excellence (CSE) Accreditation

Scottish Courts and Tribunals Service

This public procurement record has 2 releases in its history.

Award

14 Nov 2024 at 00:00

PCS Notice - Website Contract Award Notice
Tender

07 Aug 2024 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The Scottish Courts and Tribunals Service (SCTS), headquartered in Edinburgh, completed a procurement process for the "Customer Service Excellence (CSE) Accreditation". This procurement falls under the public order and safety industry category. The open procedure led to an award on 14th November 2024, with Assessment Services Ltd being the successful supplier. The contract, valued at £124,080, was signed on 13th November 2024. This project was initiated to secure a qualified, Cabinet Office-licensed provider to undertake the CSE accreditation for the SCTS, enhancing their customer service standards across the region of Scotland (UKM).

This tender offers significant business growth opportunities, especially for SMEs specialising in certification and accreditation services, as it highlights the increasing demand for quality assurance in public services. Firms capable of delivering robust certification processes, particularly those licensed by the Cabinet Office for CSE, are well-suited to compete. The procurement's substantial value and the emphasis on operational excellence can provide a steady revenue stream and bolster the market credibility of participating firms.

How relevant is this notice?

Notice Information

Notice Title

Customer Service Excellence (CSE) Accreditation

Notice Description

The SCTS has a requirement for a supplier (that is licenced by the Cabinet Office to provide certification for the Customer Service Excellence (CSE) Scheme) to undertake CSE accreditation of SCTS.

Lot Information

Lot 1

The SCTS has a requirement for a supplier (that is licenced by the Cabinet Office to provide certification for the Customer Service Excellence (CSE) Scheme) to undertake CSE accreditation of SCTS.

Renewal: SCTS only option to extend for up to a further 36 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000773944
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518374
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79132000 - Certification services

79400000 - Business and management consultancy and related services

79414000 - Human resources management consultancy services

79419000 - Evaluation consultancy services

Notice Value(s)

Tender Value
£62,040 Under £100K
Lots Value
£62,040 Under £100K
Awards Value
Not specified
Contracts Value
£124,080 £100K-£500K

Notice Dates

Publication Date
14 Nov 20241 years ago
Submission Deadline
6 Sep 2024Expired
Future Notice Date
Not specified
Award Date
13 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
We would expect to go out to tender again in Summer/Autumn of 2030.

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Courts and Tribunals Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH11 3XD
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Sighthill/Gorgie
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Assessment Services Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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