Customer Service Excellence (CSE) Accreditation

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            "name": "Scottish Courts and Tribunals Service",
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        "title": "Customer Service Excellence (CSE) Accreditation",
        "description": "The SCTS has a requirement for a supplier (that is licenced by the Cabinet Office to provide certification for the Customer Service Excellence (CSE) Scheme) to undertake CSE accreditation of SCTS.",
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                "title": "Customer Service Excellence (CSE) Accreditation",
                "description": "The SCTS has a requirement for a supplier (that is licenced by the Cabinet Office to provide certification for the Customer Service Excellence (CSE) Scheme) to undertake CSE accreditation of SCTS.",
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                "description": "The SCTS has a requirement for a supplier (that is licenced by the Cabinet Office to provide certification for the Customer Service Excellence (CSE) Scheme) to undertake CSE accreditation of SCTS.",
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                    "description": "Bidders must confirm which authorisation or membership of the relevant organisation(s) are required to perform this service. Bidders must confirm if they hold the particular authorisation or memberships. We would expect bidders to be licenced by the Cabinet Office to provide certification for the Customer Service Excellence Scheme."
                },
                {
                    "type": "economic",
                    "description": "In order to pass the Financial Check section of the contract, it is mandatory for companies to attain the undernoted:- If your accounts are audited, please confirm that your auditor has provided an unqualified audit report for accounts over the past 3 years, including the most recent audit completed. If your audited accounts include a qualified audit statement, please explain what the qualification were and how they have/are being addressed. If your accounts are not audited, bidders will be expected to supply SCTS, upon request prior to the award of the contract, a copy of the most recent set of completed accounts. SCTS will use Experian to check the financial stability / risks associated with a Tenderer, and require that they have at least a score of 51 out of 100 'Below Average Risk'. Failing that, the Authority will use reasonable measures to ensure that appointing the Tenderer does not provide an elevated risk in terms of their financial stability and will request such information as may be reasonable necessary to ascertain that.",
                    "minimum": "Bidders will be required to have an average yearly turnover of a minimum of 120,000.00 GBP for the last 2 years. Bidders will be required to have an average yearly turnover of a minimum of 120,000.00 GBP in the business area covered by the contract for the last 2 years. The bidder confirms they already have or can commit to obtain, prior to the commencement of the contract, the levels of insurance cover indicated below: Professional Risk Indemnity Insurance: 1,000,000.00 GBP Employer's (Compulsory) Liability Insurance: 5,000,000.00 GBP Public Liability Insurance: 1,000,000.00 GBP."
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                    "description": "Please provide 2 relevant examples of services carried out during the last three years as specified in the contract notice: (examples from both public and/or private sector) For each example the bidder must complete the template provided and provide the following information but not be limited to: Requirement: 1.Full scope of the contract to include what services are being supplied 2.customer name, 3. contract start date and contract end dates 4.contract value The weighting will be 50% for each example with a total of 100% attributed to two examples. Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract."
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    "description": "SPD Questions 4D.1, 4D.1.1, 4D.1.2 4D.2, 4D.2.1 and 4D.2.2; Bidders must hold the certificates for Quality Assurance, Health and Safety, Environmental Management Standards or comply with all the questions noted in SPD Section 4D. (SC Ref:783382)",
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