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NHS24 Clinical Reasoning Engine

NHS 24

This public procurement record has 2 releases in its history.

Award

04 Mar 2025 at 00:00

OJEU - F3 - Contract Award Notice
Award

28 Oct 2024 at 00:00

OJEU - F15 - Voluntary Ex Ante Transparency Notice
Summary of the contracting process

NHS 24, based in Glasgow, UK, has completed the procurement for the provision of a Clinical Reasoning Engine (CRE) through a contract award to Elsevier B.V. The contract, valued at £4,500,000, covers the initial three-year term with an optional two-year extension, and officially commences from 17 October 2024. This procurement falls under the 'Health' industry category and the 'goods' procurement method, specifically utilising a limited procedure without prior publication of a call for competition due to technical reasons. The delivery of the services will be centered in Scotland.

This contract represents a significant opportunity for businesses specializing in healthcare technology and clinical decision support systems. Given the high-value nature and the need for integration with NHS 24's existing systems, large-scale suppliers with advanced technical capabilities and experience in healthcare solutions are well-suited to engage in such projects. The procurement process also suggests future competitive opportunities post the contract period, indicating potential for continued growth and partnership with NHS 24 for businesses involved in digital health solutions and clinical support tools.

How relevant is this notice?

Notice Information

Notice Title

NHS24 Clinical Reasoning Engine

Notice Description

This is a Voluntary Ex Ante Transparency (VEAT) Notice. This Notice is to indicate that NHS 24 intends to enter in to Contract with Elsevier for the provision of their Clinical Reasoning Engine (CRE). The Contract duration will be an initial three year period with one optional two year extension. The total contract value indicated in II.1.7, includes the optional two year extension period.

Lot Information

Lot 1

The Decision Support tool is a critical component of NHS 24 systems. It aids call handlers in providing safe, patient-centred care for services such as the Forensic Medical Examination (FME), Scottish Emergency Dental Service (SEDS), Mental Health Hub, and the 111 service. The entire 111 service is designed around a clinically safe decision support tool to guide callers to the right endpoint. The current tool, Arezzo, provided by Elsevier, manages clinical protocols and provides the ability to triage patients. During delivery of the replacement Contact Centre CRM, it was identified that the current tool is approaching end of life and becoming unsupported, with a replacement product (CRE) being offered. Having undergone considerable procurement and market research, CRE was confirmed as the only viable option to balance, risk,cost, technical feasibility, ease of implementation and critically, patient safety.. NHS24 intends to award a contract for the Provision of a Clinical Reasoning Engine under the terms of Regulation 33(1)(b)(ii), Regulation 33(1)(c) and Regulation 33(4)(b) of the Public Contracts (Scotland) Regulations 2015.

Options: The contract has one optional two year extension period.

Procurement Information

Please refer to section VI.3) additional information in this notice for more detail. NHS 24 intends to proceed with awarding a contract under the negotiated procedure without prior publication of a contract notice on grounds of: - Absence of competition for technical reasons, and; - Extreme urgency, and; - for additional deliveries by the original supplier which are intended either as a partial replacement of supplies or installations or as the extension of existing supplies or installations where a change of supplier would oblige the contracting authority to acquire supplies having different technical characteristics which would result in incompatibility or disproportionate technical difficulties in operation and maintenance. in accordance with Regulation 33(1)(b)(ii), Regulation 33(1)(c) and Regulation 33(4)(b) of the Public Contracts (Scotland) Regulations 2015. It is NHS 24's intention to review how decision support is delivered in the future and to competitively procure a solution at the end of the advertised contract period. NHS 24 will observe a standstill period of 10 calendar days following the publication of this VEAT notice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000780828
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525135
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

48180000 - Medical software package

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£4,500,000 £1M-£10M

Notice Dates

Publication Date
4 Mar 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Oct 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS 24
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G81 4DY
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM31 East Dunbartonshire and West Dunbartonshire
Delivery Location
TLM Scotland
Local Authority
West Dunbartonshire
Electoral Ward
Clydebank Waterfront
Westminster Constituency
West Dunbartonshire

Supplier Information

Number of Suppliers
1
Supplier Name

Elsevier B.V.

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT516994
    NHS24 Clinical Reasoning Engine - This is a Voluntary Ex Ante Transparency (VEAT) Notice. This Notice is to indicate that NHS 24 intends to enter in to Contract with Elsevier for the provision of their Clinical Reasoning Engine (CRE). The Contract duration will be an initial three year period with one optional two year extension. The total contract value indicated in II.1.7, includes the optional two year extension period.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525135
    NHS24 Clinical Reasoning Engine - This is a Voluntary Ex Ante Transparency (VEAT) Notice. This Notice is to indicate that NHS 24 intends to enter in to Contract with Elsevier for the provision of their Clinical Reasoning Engine (CRE). The Contract duration will be an initial three year period with one optional two year extension. The total contract value indicated in II.1.7, includes the optional two year extension period.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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