Award

Telecare Monitoring and Out of Hours Call Service - Alarm Receiving Centre (ARC) - CE-23-113

TRUST HOUSING ASSOCIATION LTD

This public procurement record has 2 releases in its history.

Award

28 Feb 2025 at 00:00

PCS Notice - Website Contract Award Notice
Tender

05 Nov 2024 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

Trust Housing Association Ltd has awarded a contract titled "Telecare Monitoring and Out of Hours Call Service - Alarm Receiving Centre (ARC) - CE-23-113". This procurement falls under the housing and community amenities industry category, with services to be delivered across Scotland. The procurement process adhered to the open procedure method, following the directives in the Procurement Reform (Scotland) Act 2016 and Procurement (Scotland) Regulations 2015. The contracting authority is Trust Housing Association Ltd, located in Edinburgh. The contract, awarded on 12 February 2025, has a value of GBP 436,551 and involves transitioning telecare services from analogue to digital, ensuring compliance with the TSA Code of Practice.

This tender creates significant opportunities for businesses specialising in telecare monitoring and repair services. It is particularly suitable for companies experienced with Alarm Receiving Centres and the implementation of digital telecare solutions. Small and medium enterprises (SMEs) like Bield Housing and Care, the awarded supplier, can benefit from this contract by expanding their service portfolio and demonstrating their capability in a competitive market. Companies looking to establish or grow their footprint in the telecare services industry throughout Scotland will find this tender an ideal opportunity.

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Notice Information

Notice Title

Telecare Monitoring and Out of Hours Call Service - Alarm Receiving Centre (ARC) - CE-23-113

Notice Description

Trust wishes to engage a suitable Alarm Receiving Centre to provide telecare monitoring, as well as an Out of Hours Repair Call service, to sheltered housing developments throughout Scotland in compliance with the TSA Code of Practice. The Alarm Receiving Centre will be required to facilitate the switchover from analogue to digital equipment within the scope of the contract.

Lot Information

Lot 1

This ITT is being carried out in accordance with the open procedures as set out in the directives in Procurement Reform (Scotland) Act 2016 and Procurement (Scotland) Regulations 2015.

Renewal: The contract is available for additional extension periods, initially for 2 years, then subsequently for 1 year each. Availability will be subject to satisfactory contract performance, the continued contract requirements, and subsequent offer and acceptance. The total maximum contract term available is 10 years (3+2+1+1+1+1+1).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000781457
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB524892
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
£1,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£436,551 £100K-£500K

Notice Dates

Publication Date
28 Feb 202512 months ago
Submission Deadline
6 Dec 2024Expired
Future Notice Date
Not specified
Award Date
12 Feb 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRUST HOUSING ASSOCIATION LTD
Contact Name
Not specified
Contact Email
pinbox@trustha.org.uk
Contact Phone
+44 1314441200

Buyer Location

Locality
EDINBURGH
Postcode
EH14 1RL
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Fountainbridge/Craiglockhart
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

BIELD HOUSING AND CARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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