Award

Contact Centre Solution 2025-29

CAIRN HOUSING ASSOCIATION

This public procurement record has 2 releases in its history.

Award

06 Mar 2025 at 00:00

OJEU - F3 - Contract Award Notice
Tender

04 Nov 2024 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Cairn Housing Association, based in Edinburgh, is seeking to procure a contact centre solution for the period 2025-2029. This open procedure forms part of their strategy to enhance service delivery within the housing and community amenities category. The tender, titled "Contact Centre Solution 2025-29", invites submissions electronically by 12:00 on 2 December 2024, with contract discussions commencing later that day. The contract is for an initial term of four years, with options for two one-year extensions. This procurement falls under the services category and is governed by the regulations outlined in the CELEX 32014L0024 directive.

This tender presents significant growth opportunities for businesses specialising in contact centre solutions and support services. It is particularly pertinent for organisations experienced in handling large-scale customer service operations within the public housing sector. Companies that can demonstrate high quality in customer channels and competitive pricing are well-positioned for success. With electronic ordering, payment, and invoicing permitted, and a requirement for the provision of staff names and qualifications, this contract is ideal for businesses that have robust technical capabilities and a proven track record in delivering similar projects.

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Notice Information

Notice Title

Contact Centre Solution 2025-29

Notice Description

Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.

Lot Information

Lot 1

As per appended Invitation to Tender

Renewal: Term can be extended by up to an additional 24 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000782221
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525381
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Mar 202511 months ago
Submission Deadline
2 Dec 2024Expired
Future Notice Date
Not specified
Award Date
6 Mar 202511 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAIRN HOUSING ASSOCIATION
Contact Name
Stephen McDougall
Contact Email
stephen.mcdougall@cairnha.com
Contact Phone
+44 8009903405

Buyer Location

Locality
EDINBURGH
Postcode
EH7 4GH
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
Leith Walk
Westminster Constituency
Edinburgh North and Leith

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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