Award

CRM Salesforce Media Publisher

UNIVERSITY OF EDINBURGH

This public procurement record has 1 release in its history.

Award

25 Nov 2024 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The University of Edinburgh has completed the procurement process for a Customer Relationship Management (CRM) system titled "CRM Salesforce Media Publisher". This project falls under the education industry category and is located in Edinburgh, UK. The initial implementation contract commences on 6th January 2025, with a three-month implementation phase followed by a six-month initial support period, concluding on 6th October 2025. The tender was awarded without prior publication of a call for competition due to the specific technical requirements met only by the supplier, Ribbonfish Ltd.

This tender represents significant opportunities for businesses specialising in CRM systems, particularly within the academic publishing sector. Companies with experience in delivering tailored CRM solutions for educational institutions could see potential partnerships and revenue growth through similar procurement opportunities. The uniqueness of the requirements and the specialised nature of the project highlight the demand for expert providers capable of meeting stringent technical conditions, underscoring the value of having proven industry-specific solutions.

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Notice Information

Notice Title

CRM Salesforce Media Publisher

Notice Description

As part of its five-year strategic plan, Edinburgh University Press (EUP) is looking to procure a Customer Relationship Management (CRM) system, to increase the visibility of communication with customers, agents and potential contributors across all teams. This will also support the sales and marketing teams in capturing and tracking sales opportunities, with the ultimate aim of increasing sales revenue.

Lot Information

Lot 1

As part of its five-year strategic plan, Edinburgh University Press (EUP) is looking to procure a Customer Relationship Management (CRM) system, to increase the visibility of communication with customers, agents and potential contributors across all teams. This will also support the sales and marketing teams in capturing and tracking sales opportunities, with the ultimate aim of increasing sales revenue. Contract is for an initial 3-month system implementation and then a 6-month support contract, with an option to extend for an additional 4 years (4 x 12 months)

Options: Contract start date - 6th January 2025 3 months of Implementation then 6 months of initial support. Initial Contract end date - 6th October 2025 4 x 12-month Optional extensions for further service support

Procurement Information

EUP has identified one implementation partner in the market that can meet all requirements and has proven experience in delivering systems within the academic publishing sector. The provider has configured a publishing accelerator within the Salesforce environment targeted at the academic publishing sector. This project relates to working with the implementation partner to implement the accelerator, and to provide support for its ongoing use. Ribbonfish are the only implementation partner that has a product (publishing accelerator) targeted at the academic publishing sector for the Salesforce platform and holds experience working with academic publishers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000782984
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518946
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£147,400 £100K-£500K

Notice Dates

Publication Date
25 Nov 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF EDINBURGH
Contact Name
Steven Glynn
Contact Email
sglynn2@ed.ac.uk
Contact Phone
+44 1316502759

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1HT
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

RIBBONFISH

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518946
    CRM Salesforce Media Publisher - As part of its five-year strategic plan, Edinburgh University Press (EUP) is looking to procure a Customer Relationship Management (CRM) system, to increase the visibility of communication with customers, agents and potential contributors across all teams. This will also support the sales and marketing teams in capturing and tracking sales opportunities, with the ultimate aim of increasing sales revenue.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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