Planning

SPS-02244 Provision of Microsoft Service Support

SCOTTISH PRISON SERVICE

This public procurement record has 1 release in its history.

Planning

07 Jan 2025 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Scottish Prison Service, located in Edinburgh, is planning a procurement process titled "Provision of Microsoft Service Support" under the industry category of Public Order and Safety. The procurement stage is currently in planning, with a future notice date set for 13th January 2025. This tender involves the provision of extensive support for the SPS's Microsoft-based portfolio, including 24/7 technical support, escalation management, IT health assessments, account management, and optional technical training. The main procurement category is services, with the procurement method and type yet to be determined.

This tender presents a substantial opportunity for businesses specialising in IT services, particularly those with expertise in Microsoft technologies and comprehensive support services. Companies that can offer robust, round-the-clock support, efficient escalation procedures, and in-depth IT health assessments will find this contract especially fitting. Additionally, businesses that provide value-added services such as account management and technical training can leverage their capabilities to secure this contract and drive business growth through a long-term partnership with the Scottish Prison Service.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

SPS-02244 Provision of Microsoft Service Support

Notice Description

The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

Lot Information

Lot 1

The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000784581
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521238
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jan 20251 years ago
Submission Deadline
Not specified
Future Notice Date
13 Jan 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH PRISON SERVICE
Contact Name
Christina McKelvie
Contact Email
christina.mckelvie@prisons.gov.scot
Contact Phone
+44 1313303858

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9DJ
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh West

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521238
    SPS-02244 Provision of Microsoft Service Support - The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000784581-2025-01-07T00:00:00Z",
    "date": "2025-01-07T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000784581",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-31",
            "name": "Scottish Prison Service",
            "identifier": {
                "legalName": "Scottish Prison Service"
            },
            "address": {
                "streetAddress": "One Lochside, 1 Lochside Avenue",
                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH12 9DJ"
            },
            "contactPoint": {
                "name": "Christina McKelvie",
                "email": "christina.mckelvie@prisons.gov.scot",
                "telephone": "+44 1313303858",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "National or federal agency/office",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "03",
                        "description": "Public order and safety",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.sps.gov.uk"
            }
        }
    ],
    "buyer": {
        "name": "Scottish Prison Service",
        "id": "org-31"
    },
    "planning": {
        "documents": [
            {
                "id": "JAN521238",
                "documentType": "plannedProcurementNotice",
                "title": "SPS-02244 Provision of Microsoft Service Support",
                "description": "The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521238",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "SPS-02244",
        "title": "SPS-02244 Provision of Microsoft Service Support",
        "description": "The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)",
        "status": "planned",
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "services",
        "lots": [
            {
                "id": "1",
                "description": "The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached.",
                "status": "planned"
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-01-13T00:00:00Z"
        },
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "72000000",
            "scheme": "CPV"
        },
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        }
    },
    "language": "EN",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=784581. (SC Ref:784581)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784581"
        }
    ],
    "noticetype": "OJEU - F1 - Prior Information Notice"
}