Award

PKC12376 Customer Services Platform

PERTH & KINROSS COUNCIL

This public procurement record has 1 release in its history.

Award

04 Dec 2024 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

Perth & Kinross Council has completed the procurement process for the provision of a Customer Services Platform, under the title "PKC12376 Customer Services Platform". This procurement, categorised under general public services, falls within industry code 48000000 (software package and information systems). The platform is intended to manage customer services and interactions efficiently for the Council, located in Perth, Scotland (UKM77). The contract, which uses a limited procurement method without prior publication of a call for competition, was awarded to Granicus Firmstep Limited, a large London-based firm on 29th November 2024. The total value of the contract is £256,680.43.

This tender presents significant opportunities for businesses specialising in customer service platforms and software solutions. It demonstrates a substantial investment by the Council in advanced technology to enhance public service efficiency. Businesses with innovative software solutions, especially those with the capability to maintain long-term technological support and customisation, would be well-suited to compete in similar future tenders. Companies experienced in working with public sector clients could leverage this tender to showcase their credentials and expand their portfolio, fostering business growth.

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Notice Information

Notice Title

PKC12376 Customer Services Platform

Notice Description

Provision of a Customer Services Platform.

Lot Information

Lot 1

Procurement of a Customer Services Platform for managing customer services and interactions efficiently.

Procurement Information

System used in Council for a number of years and can only be provided by single supplier.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000784885
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519544
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£256,680 £100K-£500K

Notice Dates

Publication Date
4 Dec 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PERTH & KINROSS COUNCIL
Contact Name
Not specified
Contact Email
contracts@pkc.gov.uk
Contact Phone
+44 1738475000

Buyer Location

Locality
PERTH
Postcode
PH1 5PH
Post Town
Perth
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
TLM77 Perth and Kinross, and Stirling
Local Authority
Perth and Kinross
Electoral Ward
Perth City Centre
Westminster Constituency
Perth and Kinross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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