Notice Information
Notice Title
NAC/DA/5090 Supply & Maintenance of CRM System and Contact Centre Telephony Services
Notice Description
Supply and maintenance of a new Customer Relationship Management (CRM) system and provision of contact centre telephony services.
Lot Information
Lot 1
North Ayrshire Council (NAC) are seeking a suitably qualified and experienced provider to supply and maintain a new Customer Relationship Management (CRM) system to replace the on-premise model which has been in place for approximately 20 years. NAC also require the provider to deliver contact centre telephony services as part of this contract.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000785293
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519927
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £879,478 £500K-£1M
Notice Dates
- Publication Date
- 10 Dec 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 12 Nov 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTH AYRSHIRE COUNCIL
- Contact Name
- Not specified
- Contact Email
- murraythompson@north-ayrshire.gov.uk
- Contact Phone
- +44 1294324220
Buyer Location
- Locality
- IRVINE
- Postcode
- KA12 8EE
- Post Town
- Kilmarnock
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM9 Southern Scotland
- Small Region (ITL 3)
- TLM93 North Ayrshire and East Ayrshire
- Delivery Location
- TLM93 North Ayrshire and East Ayrshire
-
- Local Authority
- North Ayrshire
- Electoral Ward
- Irvine South
- Westminster Constituency
- Central Ayrshire
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519927
NAC/DA/5090 Supply & Maintenance of CRM System and Contact Centre Telephony Services - Supply and maintenance of a new Customer Relationship Management (CRM) system and provision of contact centre telephony services.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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