Award

Contact Centre System

STIRLING COUNCIL

This public procurement record has 1 release in its history.

Award

16 Dec 2024 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

Stirling Council has awarded a contract for the renewal of its contact centre system to Softcat plc. The procurement process, identified by the tender ID SC2425-0115, falls under the "General public services" category and covers goods. The delivery location for this procurement is Stirling, within the UKM77 region. The contract was awarded on 9th December 2024 following an open procedure. The process has now reached the award and contract stage, with the signed contract valued at £203,379 GBP.

This tender represents a significant opportunity for businesses in the information technology and communications sector, particularly those that supply and support contact centre systems. Large businesses like Softcat plc, which specialise in digital workplace solutions, are well-suited to compete in such tenders. This procurement can offer growth potential through the provision of essential software services to public sector clients, thus fostering long-term business relationships with local government bodies. Smaller businesses with niche expertise in contact centre software may also find opportunities by forming partnerships or subcontracting agreements with larger suppliers.

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Notice Information

Notice Title

Contact Centre System

Notice Description

Renewal of contractual coverage of the Council's contact centre software.

Lot Information

Lot 1

Renewal of contractual coverage of the Council's contact centre software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000785855
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520300
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£203,379 £100K-£500K

Notice Dates

Publication Date
16 Dec 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Dec 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STIRLING COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STIRLING
Postcode
FK7 7QA
Post Town
Falkirk and Stirling
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
TLM77 Perth and Kinross, and Stirling
Local Authority
Stirling
Electoral Ward
Stirling East
Westminster Constituency
Stirling and Strathallan

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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