Award

Customer Service Review System

THE CITY OF EDINBURGH COUNCIL

This public procurement record has 1 release in its history.

Award

20 Dec 2024 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The City of Edinburgh Council has awarded a contract for a Customer Service Review System under the Crown Commercial Services GCloud 14 framework (RM1557.14). This procurement falls under the general public services category and is classified under CPV code 72000000. The awarded contract, valued at £81,250, has been made to Gartner. The tender, identified by the ID CT1561, was completed using an open procedure, and the contract was signed on 19 December 2024. The service will be delivered in the Edinburgh region (UKM75), and further details can be found on the council’s website.

This tender offers significant opportunities for businesses specialising in customer service systems and IT services. Large-scale organisations equipped to handle significant public service contracts will find this tender particularly beneficial. As the award leverages the GCloud 14 framework, it underscores the importance of cloud solution providers and creates a pathway for businesses to engage in providing scalable, efficient public service solutions, fostering growth and establishing long-term partnerships with local government bodies.

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Notice Information

Notice Title

Customer Service Review System

Notice Description

Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System.

Lot Information

Lot 1

Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System.. Please refer to https://www.crowncommercial.gov.uk/agreements/RM1557.14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000786568
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520855
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£81,250 Under £100K

Notice Dates

Publication Date
20 Dec 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Dec 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE CITY OF EDINBURGH COUNCIL
Contact Name
Shane Newell
Contact Email
shane.newell@edinburgh.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH8 8BG
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

GARTNER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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