Award

Customer Service Hub - Professional Services

CLACKMANNANSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

29 Jan 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

Clackmannanshire Council in Alloa, Scotland, has awarded a contract related to the development of a Customer Service Hub and Automation projects. The procurement falls under the general public services category within the region UKM72. The procurement stage is at the Award phase, finalised on 29 January 2025. The awarded contractor is Netcall Technology Limited, and the contract, signed on 10 January 2025, is valued at GBP 20,000. The procurement method was limited, conducted without prior publication of a call for competition due to the highly specific nature of the services required and the absence of competition for technical reasons.

This contract presents opportunities for businesses specialising in digital transformation and customer service technologies. Large-scale technology firms with expertise in professional services for customer service automation are particularly well-suited for such tenders. The nature of the requirement implies a preference for businesses able to offer highly specific, technically advanced solutions, ensuring proprietary expertise and sensitivity to client data. Engaging with such projects can provide valuable exposure and potential future collaboration with public sector entities like Clackmannanshire Council.

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Notice Information

Notice Title

Customer Service Hub - Professional Services

Notice Description

Provide professional services to support the ongoing development of the Customer Service Hub and Automation projects

Lot Information

Lot 1

Provide professional services to support the ongoing development of the Customer Service Hub and Automation projects. Call off from - NHS SBS Patient/Citizens Communications & Engagement Solutions {SBS10175}

Procurement Information

Netcall UK Ltd are the only provider who can offer these professional services due to their highly specific nature. As the vendor, they have no adopted partner network and no other third-party associates who would be permitted to perform these services due the sensitivities of the council data being used and the highly specific

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000787963
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522751
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£20,000 Under £100K

Notice Dates

Publication Date
29 Jan 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Jan 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CLACKMANNANSHIRE COUNCIL
Contact Name
Stuart Kennedy
Contact Email
skennedy@clacks.gov.uk
Contact Phone
+44 1259450000

Buyer Location

Locality
ALLOA
Postcode
FK10 1EB
Post Town
Falkirk and Stirling
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM01 Clackmannanshire and Fife
Delivery Location
TLM72 Clackmannanshire and Fife
Local Authority
Clackmannanshire
Electoral Ward
Clackmannanshire South
Westminster Constituency
Alloa and Grangemouth

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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