Award

ServiceNow Platform

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)

This public procurement record has 1 release in its history.

Award

04 Feb 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Common Services Agency, known as NHS National Services Scotland (NSS), located in Edinburgh, has completed the procurement process for the extension of the ServiceNow Platform. Classified under the health industry category, the extension was executed through a limited procurement method without prior publication of a call for competition, justified due to the need to develop a procurement strategy. This contract, covering various health boards, focuses on deploying standard modules and bespoke developments on ServiceNow. The contract, valued at £1,057,436.88, was awarded to ServiceNow and signed on 1st January 2025, with the procurement stage now in the award phase.

This tender presents significant opportunities for businesses specialising in IT services, particularly those experienced in healthcare solutions. The extension of the ServiceNow Platform emphasises customised and core functionalities, creating avenues for companies that can provide innovation, support, or further development on the platform. Especially beneficial for large-scale suppliers with experience in bespoke IT solutions, this procurement highlights potential growth through sustained collaboration with major public health entities like NSS.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

ServiceNow Platform

Notice Description

ServiceNow has been in NSS since 2017. This extension is utilisation of an option existing within the active contract and anticipated at the previous renewal and CAB approval. NSS and various Health Boards are using ServiceNow with a range of core functionality deployed on standard modules as well as c 100 custom / bespoke developments on the platform.

Lot Information

Lot 1

ServiceNow has been in NSS since 2017. This extension is utilisation of an option existing within the active contract and anticipated at the previous renewal and CAB approval. NSS and various Health Boards are using ServiceNow with a range of core functionality deployed on standard modules as well as c 100 custom / bespoke developments on the platform.

Procurement Information

Award was required whilst a procurement strategy is developed.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000789682
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523178
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,057,436 £1M-£10M

Notice Dates

Publication Date
4 Feb 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jan 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)
Contact Name
Jim Binnie
Contact Email
jim.binnie@nhs.scot
Contact Phone
+44 1312756000

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

SERVICENOW

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523178
    ServiceNow Platform - ServiceNow has been in NSS since 2017. This extension is utilisation of an option existing within the active contract and anticipated at the previous renewal and CAB approval. NSS and various Health Boards are using ServiceNow with a range of core functionality deployed on standard modules as well as c 100 custom / bespoke developments on the platform.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000789682-2025-02-04T00:00:00Z",
    "date": "2025-02-04T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000789682",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-1",
            "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)",
            "identifier": {
                "legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
            },
            "address": {
                "streetAddress": "1 South Gyle Crescent",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH12 9EB"
            },
            "contactPoint": {
                "name": "Jim Binnie",
                "email": "jim.binnie@nhs.scot",
                "telephone": "+44 1312756000",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.nss.nhs.scot/browse/procurement-and-logistics"
            }
        },
        {
            "id": "org-378",
            "name": "ServiceNow",
            "identifier": {
                "legalName": "ServiceNow"
            },
            "address": {
                "streetAddress": "1 Bridge Street, Strata Building",
                "locality": "Staines",
                "region": "UKM",
                "postalCode": "TW18 4TW"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "url": "http://"
            }
        },
        {
            "id": "org-379",
            "name": "Edinburgh Sheriff Court House",
            "identifier": {
                "legalName": "Edinburgh Sheriff Court House"
            },
            "address": {
                "locality": "Edinburgh"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)",
        "id": "org-1"
    },
    "tender": {
        "id": "ocds-r6ebe6-0000789682",
        "title": "ServiceNow Platform",
        "description": "ServiceNow has been in NSS since 2017. This extension is utilisation of an option existing within the active contract and anticipated at the previous renewal and CAB approval. NSS and various Health Boards are using ServiceNow with a range of core functionality deployed on standard modules as well as c 100 custom / bespoke developments on the platform.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72000000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "procurementMethodRationale": "Award was required whilst a procurement strategy is developed.",
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "FEB523178",
                "documentType": "awardNotice",
                "title": "ServiceNow Platform",
                "description": "ServiceNow has been in NSS since 2017. This extension is utilisation of an option existing within the active contract and anticipated at the previous renewal and CAB approval. NSS and various Health Boards are using ServiceNow with a range of core functionality deployed on standard modules as well as c 100 custom / bespoke developments on the platform.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB523178",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "ServiceNow has been in NSS since 2017. This extension is utilisation of an option existing within the active contract and anticipated at the previous renewal and CAB approval. NSS and various Health Boards are using ServiceNow with a range of core functionality deployed on standard modules as well as c 100 custom / bespoke developments on the platform.",
                "status": "complete",
                "hasOptions": false
            }
        ],
        "coveredBy": [
            "GPA"
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "D_MANUF_FOR_RESEARCH",
                "description": "The products involved are manufactured purely for the purpose of research, experiment, study or development under the conditions stated in the directive",
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
            }
        ],
        "classification": {
            "id": "72000000",
            "scheme": "CPV"
        }
    },
    "awards": [
        {
            "id": "NSS192041",
            "suppliers": [
                {
                    "id": "org-378",
                    "name": "ServiceNow"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "NSS192041",
            "awardID": "NSS192041",
            "status": "active",
            "value": {
                "amount": 1057436.88,
                "currency": "GBP"
            },
            "dateSigned": "2025-01-01T00:00:00Z"
        }
    ],
    "language": "EN",
    "description": "(SC Ref:789682)",
    "bids": {
        "statistics": [
            {
                "id": "1228",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "1229",
                "measure": "smeBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "1230",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "1231",
                "measure": "foreignBidsFromNonEU",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "1232",
                "measure": "electronicBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000789682"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice"
}