Award

Provision of a Corporate CRM System

ABERDEENSHIRE COUNCIL

This public procurement record has 2 releases in its history.

Award

05 Jun 2025 at 00:00

OJEU - F3 - Contract Award Notice
Tender

07 Mar 2025 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Aberdeenshire Council is conducting a procurement process for the provision of a Corporate CRM System in Aberdeenshire, Scotland. This process is categorised under general public services and follows an open procedure, aiming to enhance their digital infrastructure. The tender stage commenced with publication on 7th March 2025, and bids were scheduled for opening on 7th April 2025. Located in the UKM50 region, the Council’s procurement process focuses on electronic submissions, reflecting a modernised approach to procurement. Although the tender was eventually cancelled, the council prioritised quality and price in their award criteria, offering significant opportunities for businesses in the IT services sector.

This tender provides an exceptional opportunity for businesses specialising in CRM systems and digital services to expand their footprint within the public sector. Businesses with a strong portfolio in technology solutions and the capability to meet stringent quality criteria will find this contract a valuable addition to their client base. The open procurement procedure offers broad competitive access, allowing small to medium-sized enterprises to engage effectively. Tenderers are encouraged to highlight their community benefits as Aberdeenshire Council values sustainable practices, making this an excellent opportunity for businesses focused on enhancing social, economic, and environmental wellbeing within the local community.

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Notice Information

Notice Title

Provision of a Corporate CRM System

Notice Description

The purpose of this Invitation to Tender ("ITT") is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in the attached documents.

Lot Information

Lot 1

The purpose of this Invitation to Tender ("ITT") is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in this document.

Renewal: 24 months extension periods available at the sole discretion of the council.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000792682
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531834
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jun 20258 months ago
Submission Deadline
7 Apr 2025Expired
Future Notice Date
Not specified
Award Date
5 Jun 20258 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ABERDEENSHIRE COUNCIL
Contact Name
Katrina Clark
Contact Email
cpssprocurement@aberdeencity.gov.uk, katrina.clark@aberdeenshire.gov.uk
Contact Phone
+44 1467530600, +44 1467539600

Buyer Location

Locality
ABERDEEN
Postcode
AB16 5GB
Post Town
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM50 Aberdeen City and Aberdeenshire
Local Authority
Aberdeen City
Electoral Ward
Midstocket/Rosemount
Westminster Constituency
Aberdeen North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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