Award

Vaccination Service Contact Centre

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)

This public procurement record has 1 release in its history.

Award

25 Apr 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process for the "Vaccination Service Contact Centre" has been completed by The Common Services Agency, more commonly known as NHS National Services Scotland (NSS), located in Edinburgh, UK. This process falls under the health industry category and was conducted using an open procedure. The procurement covers services to be provided across Scotland and included an optional one-year extension for the contract. The contract, valued at £600,000, was awarded on 1st April 2025, under the framework agreement "GCloud". This project has reached the award and contract stage, signifying that all procurement actions required have been fulfilled.

This tender provides significant business growth potential particularly for companies specialising in health service solutions or call centre management. Enterprises already operating or looking to expand in the digital communication sector may find this opportunity well-suited to their expertise. The successful supplier for this opportunity was 8x8, a small to medium-sized enterprise (SME) based in London, highlighting the competitive advantage for SMEs with specialised offerings in this sector. Engaging in such public sector contracts can bolster a company’s portfolio and open avenues for future collaborations with government bodies.

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Notice Information

Notice Title

Vaccination Service Contact Centre

Notice Description

Vaccination Service Contact Centre

Lot Information

Lot 1

Vaccination service contact centre

Options: Optional one year extension

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000797227
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529008
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£600,000 £500K-£1M

Notice Dates

Publication Date
25 Apr 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Apr 202510 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)
Contact Name
Jim Binnie
Contact Email
jim.binnie@nhs.scot
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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