Planning

SPS-02278 ServiceNow ITSM Support and Development

SCOTTISH PRISON SERVICE

This public procurement record has 1 release in its history.

Planning

08 May 2025 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Scottish Prison Service, based in Edinburgh, has announced a planned procurement process for their "SPS-02278 ServiceNow ITSM Support and Development" project under the services category, focusing on public order and safety. This initiative, currently in the planning stage, aims to enhance their IT service management capabilities through a comprehensive support contract, which includes platform coordination and development time. The procurement process is yet to define its methodology, and interested parties are encouraged to express their interest, engage with the contact point Christina McKelvie, and wait for further updates expected by 5th June 2025. The contract will align with the rules outlined in CELEX 32014L0024 and is covered by the Government Procurement Agreement (GPA).

This procurement opportunity offers potential growth avenues for businesses specialising in IT service management solutions, particularly those with expertise in ServiceNow platform implementations and support. Companies providing innovative development and coordination services will find this tender appealing. The project welcomes interest from diverse service providers, especially those capable of proposing advanced IT solutions pertinent to the public safety sector. Engaging with the Scottish Prison Service through the initial stage of interest for this procurement can provide a competitive edge and facilitate strategic partnerships conducive to business expansion within the UK services market.

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Notice Information

Notice Title

SPS-02278 ServiceNow ITSM Support and Development

Notice Description

In order to enhance IT service management (ITSM) capabilities, the SPS are seeking a comprehensive support contract that includes platform coordination, support, and development time.

Lot Information

Lot 1

The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000798255
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY529892
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
5 Jun 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH PRISON SERVICE
Contact Name
Alan McConnach
Contact Email
alan.mcconnach@prisons.gov.scot
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9DJ
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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