SPS-02278 ServiceNow ITSM Support and Development

SCOTTISH PRISON SERVICE

There is 1 contract in this contracting process.

Summary of the contracting process

The Scottish Prison Service, based in Edinburgh, has announced a planned procurement process for their "SPS-02278 ServiceNow ITSM Support and Development" project under the services category, focusing on public order and safety. This initiative, currently in the planning stage, aims to enhance their IT service management capabilities through a comprehensive support contract, which includes platform coordination and development time. The procurement process is yet to define its methodology, and interested parties are encouraged to express their interest, engage with the contact point Christina McKelvie, and wait for further updates expected by 5th June 2025. The contract will align with the rules outlined in CELEX 32014L0024 and is covered by the Government Procurement Agreement (GPA).

This procurement opportunity offers potential growth avenues for businesses specialising in IT service management solutions, particularly those with expertise in ServiceNow platform implementations and support. Companies providing innovative development and coordination services will find this tender appealing. The project welcomes interest from diverse service providers, especially those capable of proposing advanced IT solutions pertinent to the public safety sector. Engaging with the Scottish Prison Service through the initial stage of interest for this procurement can provide a competitive edge and facilitate strategic partnerships conducive to business expansion within the UK services market.

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Planning

SPS-02278 ServiceNow ITSM Support and Development

SCOTTISH PRISON SERVICE

Contract Timeline

Publication Date

8th May 2025 00:00:00 AM
Contract Summary

In order to enhance IT service management (ITSM) capabilities, the SPS are seeking a comprehensive support contract that includes platform coordination, support, and development time.
Contract Details

Open Contracting ID

ocds-r6ebe6-0000798255

Publication Source

Public Contracts Scotland

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

SCOTTISH PRISON SERVICE

Buyer Name

Christina McKelvie

Buyer Email

christina.mckelvie@prisons.gov.scot

Buyer Phone

+44 1313303858

Buyer Address

One Lochside, 1 Lochside Avenue

Edinburgh

EH12 9DJ

View contract on Public Contracts Scotland

SPS-02278 ServiceNow ITSM Support and Development

SCOTTISH PRISON SERVICE

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority