Award

On-going Implementation of End to End Customer

EAST RENFREWSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

12 May 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

East Renfrewshire Council has awarded a contract for the "On-going Implementation of End to End Customer Experience Management System and Optional Supply of Website Redesign" under the open procedure procurement method. The procurement falls into the services category and is aligned with the General Public Services sector. The process is now in the contract award stage, having been completed with the award being finalised on 8th May 2025. The location for the contract delivery is East Renfrewshire, UK, specifically in the region UKM83. The initiative was conducted through the CCS G-cloud 14 framework, involving a direct award to GOSS Interactive Ltd. The total value of the contract is £437,880.00.

This procurement presents opportunities for businesses specialising in customer experience management systems and website redesigns. Large enterprises, particularly those familiar with the CCS G-cloud framework, like GOSS Interactive, could potentially thrive under similar future opportunities. As this was a direct award, cultivating relationships with public sector entities and understanding framework agreements could provide significant advantages. With a focus on digital transformation solutions in the public sector, businesses in IT services can expand their outreach and strengthen their portfolio by engaging in such initiatives.

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Notice Information

Notice Title

On-going Implementation of End to End Customer

Notice Description

ON-GOING IMPLEMENTATION OF END TO END CUSTOMER EXPERIENCE MANAGEMENT SYSTEM / OPTIONAL SUPPLY OF WEBSITE REDESIGN

Lot Information

Lot 1

Call off from CCS Framework G-cloud 14 for ON-GOING IMPLEMENTATION OF END TO END CUSTOMER EXPERIENCE MANAGEMENT SYSTEM / OPTIONAL SUPPLY OF WEBSITE REDESIGN. This is a direct award via the CCS G-cloud 14 framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000798504
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530080
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

48780000 - System, storage and content management software package

48783000 - Content management software package

72212445 - Customer Relation Management software development services

72212783 - Content management software development services

72222300 - Information technology services

72413000 - World wide web (www) site design services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£437,880 £100K-£500K

Notice Dates

Publication Date
12 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 May 20259 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST RENFREWSHIRE COUNCIL
Contact Name
Not specified
Contact Email
sandra.bisset@eastrenfrewshire.gov.uk
Contact Phone
+44 1415778590

Buyer Location

Locality
GIFFNOCK
Postcode
G46 6UG
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
East Renfrewshire
Electoral Ward
Giffnock and Thornliebank
Westminster Constituency
East Renfrewshire

Supplier Information

Number of Suppliers
1
Supplier Name

GOSS INTERACTIVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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