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Award of CSU - Customer Experience Training

Scottish Government

This public procurement record has 1 release in its history.

Award

18 Jul 2025 at 16:43

PCS Notice - Quick Quote Award
Summary of the contracting process

The Scottish Government, based in Edinburgh, has awarded a contract for the provision of "CSU – Customer Experience Training" services, focused on staff training, to Elite Training and Consultancy (Scotland) Ltd. The procurement process is in the Award stage, with the contract signed on 6 May 2025. The tender falls under the services category, specifically classified under staff training services (CPV code 80511000). The procurement process was initiated through the tender method, and the tendering period was scheduled from 6 October to 12 October 2025.

This contract presents a growth opportunity for businesses specialising in training solutions, particularly those offering bespoke customer experience services. Companies with expertise in delivering high-quality staff training programmes and those with a robust understanding of customer service enhancements will find themselves well-suited to compete in similar future opportunities. Leveraging this contract, businesses can enhance their reputation as preferred service providers in public sector training engagements, potentially expanding their footprint within the Scottish public procurement market.

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Notice Information

Notice Title

Award of CSU - Customer Experience Training

Notice Description

CSU - Customer Experience Training

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000798698
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80511000 - Staff training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,985 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jul 20251 years ago
Submission Deadline
12 Oct 2025Expired
Future Notice Date
Not specified
Award Date
6 May 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Additional Buyers

East Dunbartonshire Council

Fife Council

Forestry and Land Scotland

Glasgow Caledonian University

NHS Ayrshire & Arran

NHS Fife

Perth & Kinross Council

Registers of Scotland

Scottish Borders Housing Association Ltd

Scottish Forestry

Stirling Council

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
AYR
Postcode
G2 8LU
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
28
Supplier Names

ASA Recruitment (Quick Quotes)

Adamsons Drinks Ltd

BRB Electrical Limited

Cackette Projects Limited

Consilium Contracting Services Ltd

Dunston (Ship Repairs) Ltd

EKOS

ELA Electrical

Echoview Software Pty Ltd

Elite Training and Consultancy (Scotland) Ltd

Farid Hillend Engineering Limited

Galloway Drainage Supplies Ltd.

George Mac Aulay

Harvey Nash Limited

Hays Specialist Recruitment Ltd

Jackson Trawls Ltd

MAM Contracting Ltd

Merritt-Harrison Catering Consultancy

Morgan Hunt

Progressive Partnership

SC039144

The Lines Between Ltd.

Together (Scottish Alliance for Children's Rights)

Tranter

Turner & Townsend

Walker Fire (UK) Ltd.

William Yule & Son Limited

Youth Scotland

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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