Award

CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software

SHETLAND ISLANDS COUNCIL

This public procurement record has 1 release in its history.

Award

21 May 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Shetland Islands Council has completed the procurement process for a contract titled "CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software," which falls under the industry category of ICT Services Helpdesk. The procurement relates to general public services and is located in the Shetland region (UKM66). The procurement process utilised a limited procurement method, specifically an award procedure without prior publication, and was aimed at a call-off from RM1557.14. The procurement stage has moved to the award phase, with the contract being signed on 16th May 2025, valued at £100,400. The contract was awarded to Halo Service Solutions Ltd, a supplier identified as an SME.

This tender presents significant business growth opportunities for companies in the ICT services industry, particularly those specialising in IT service management software. Small and medium enterprises (SMEs) like Halo Service Solutions Ltd, with capabilities in cloud-based ITSM solutions, would find this contract particularly well-suited to leverage their expertise and expand market reach in the public sector. The contract aligns with public sector needs for efficient ICT helpdesks, offering a chance for businesses to enhance their portfolios by working with local authorities such as the Shetland Islands Council.

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Notice Information

Notice Title

CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software

Notice Description

ICT Services Helpdesk

Procurement Information

Call Off from RM1557.14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000799370
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530778
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£100,400 £100K-£500K

Notice Dates

Publication Date
21 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 May 20259 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SHETLAND ISLANDS COUNCIL
Contact Name
Not specified
Contact Email
contract.admin@shetland.gov.uk
Contact Phone
+44 1595744595

Buyer Location

Locality
LERWICK, SHETLAND
Postcode
ZE1 0LZ
Post Town
Lerwick
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM66 Shetland Islands
Local Authority
Shetland Islands
Electoral Ward
Lerwick North and Bressay
Westminster Constituency
Orkney and Shetland

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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