Planning

CFM0408 - AI contact centre

FIFE COUNCIL

This public procurement record has 1 release in its history.

Planning

29 May 2025 at 00:00

Summary of the contracting process

Fife Council, a regional or local authority known for providing general public services, is seeking to procure an AI solution for a contact centre located at Fife House. This procurement, classified under the industry category of 'general public services' with a CPV code of 48000000, is currently at the planning stage with a projected future notice date of 29th August 2025. The planned procurement process involves obtaining goods valued at £400,000, and prospective business participants should note the significant opportunity this presents in terms of revenue and market involvement.

This tender creates potential growth opportunities for businesses specialising in artificial intelligence and contact centre solutions, particularly those capable of delivering innovative technological services to public sector clients. Companies that can offer advanced AI platforms and integrate them into customer service operations are well-suited to compete. Interested parties should prepare to engage with the procurement process managed by Fife Council as it progresses, taking advantage of the future notice period to optimise their proposals and establish a competitive edge.

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Notice Title

CFM0408 - AI contact centre

Notice Description

Provide a contact centre AI solution. As per attached RFI.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000799464
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531349
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
29 Aug 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FIFE COUNCIL
Contact Name
Alan Ross
Contact Email
alan.ross@fife.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
GLENROTHES
Postcode
KY7 5LT
Post Town
Kirkcaldy
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM01 Clackmannanshire and Fife
Delivery Location
TLM72 Clackmannanshire and Fife

Local Authority
Fife
Electoral Ward
Glenrothes Central and Thornton
Westminster Constituency
Glenrothes and Mid Fife

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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