Award

Parking Management Back Office Support

WEST DUNBARTONSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

01 Jul 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

West Dunbartonshire Council has completed the procurement process for Parking Management Back Office Support services, with Sagoss Limited awarded the contract. This tender falls under the industry category of General Public Services and is situated within the West Dunbartonshire Area. The procurement involved an open procedure and utilised the ESPO Parking Management Solutions Framework, civil enforcement solutions. The contract was signed on 14th May 2025, marking the completion of the process. The services will address the processing of Penalty Charge Notices and resident parking permits, aligning with relevant legislation including the Road Traffic Act 1991 and the Transport (Scotland) Act 2019.

This tender represents a significant opportunity for businesses in the parking management and enforcement industry. Companies specialising in management systems and payment processing could find potential growth by offering innovative solutions that meet the outlined requirements. Although Sagoss Limited emerged as the successful bidder, the participation in similar tenders could benefit medium to large businesses experienced in handling governmental contracts and complex service delivery within public service frameworks. The involvement of foreign bids highlights an open competitive scenario, paving the way for international business growth in the UK market.

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Notice Information

Notice Title

Parking Management Back Office Support

Notice Description

West Dunbartonshire Council is looking to introduce and appoint a service provider who shall be responsible for handling all issues relating to the processing of PCNs and resident parking permits in accordance with the content and timescales outlined in the relevant provisions of the Road Traffic Act 1991. The Transport (Scotland) Act 2019, the Road Traffic Regulation Act 1984 'Guidance on Decriminalised Parking Enforcement outside London' (Local Authority Circular 1/95)("the Guidance The route to market was a mini competition utilising the ESPO Parking Management Solutions Framework (Number 509!-23) Lot 4 (Civil Enforcement Solutions)

Lot Information

Lot 1

West Dunbartonshire Council is looking to introduce and appoint a service provider who shall be responsible for handling all issues relating to the processing of PCNs and resident parking permits in accordance with the content and timescales outlined in the relevant provisions of the Road Traffic Act 1991. The Transport (Scotland) Act 2019, the Road Traffic Regulation Act 1984 'Guidance on Decriminalised Parking Enforcement outside London' (Local Authority Circular 1/95)("the Guidance"). The tasks which WDC will delegate to the appointed service provider include but are not limited to: 1. The provision of a management system for the processing of PCNs 2. Processing challenges and appeals against PCNs. 3. Receipt of income arising from PCNs through post, phone and web payments. 4. The management of accounts relating to PCNs. 5. The provision of a system for reporting PCNs and accounts information. 6. Reporting on matters relating to PCN processing. 7. Collating supporting evidence for any appeals via PBLTS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000802045
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533644
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

38 - Laboratory, optical and precision equipments (excl. glasses)

51 - Installation services (except software)

63 - Supporting and auxiliary transport services; travel agencies services

98 - Other community, social and personal services

CPV Codes

38730000 - Parking meters

51214000 - Installation services of parking meter equipment

63712400 - Parking services

98351110 - Parking enforcement services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£112,271 £100K-£500K

Notice Dates

Publication Date
1 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 May 20259 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST DUNBARTONSHIRE COUNCIL
Contact Name
Alex Grace
Contact Email
alex.grace@west-dunbarton.gov.uk
Contact Phone
+44 1389737828

Buyer Location

Locality
DUMBARTON
Postcode
G82 1QL
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM31 East Dunbartonshire and West Dunbartonshire
Delivery Location
TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond
Local Authority
West Dunbartonshire
Electoral Ward
Dumbarton
Westminster Constituency
West Dunbartonshire

Supplier Information

Number of Suppliers
1
Supplier Name

SAGOSS

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL533644
    Parking Management Back Office Support - West Dunbartonshire Council is looking to introduce and appoint a service provider who shall be responsible for handling all issues relating to the processing of PCNs and resident parking permits in accordance with the content and timescales outlined in the relevant provisions of the Road Traffic Act 1991. The Transport (Scotland) Act 2019, the Road Traffic Regulation Act 1984 'Guidance on Decriminalised Parking Enforcement outside London' (Local Authority Circular 1/95)("the Guidance The route to market was a mini competition utilising the ESPO Parking Management Solutions Framework (Number 509!-23) Lot 4 (Civil Enforcement Solutions)

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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