Award

Customer Service Review System Generation 2

THE CITY OF EDINBURGH COUNCIL

This public procurement record has 1 release in its history.

Award

15 Jul 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The City of Edinburgh Council has concluded its procurement process for a Customer Service Review System under the title "Customer Service Review System Generation 2", utilising the Crown Commercial Services G-Cloud 14 framework (RM1557.14). This contract falls under the services category within the UK region, specifically at the council's address in Edinburgh. The process was conducted using the open procurement method, achieving the award stage successfully, with the contract being signed with Gartner, the supplier, on 10th July 2025. The total contract value is set at £145,800, and the related industry classification code is 72000000.

This procurement presents an opportunity for businesses that specialise in providing cloud-based customer service solutions and systems, particularly those with experience in integrating with government frameworks. Enterprises looking to expand their services in the public sector or those aiming to partner with large-scale organisations like The City of Edinburgh Council could find substantial growth potential in tenders from frameworks like G-Cloud 14. While the open procurement method provides access for various companies, establishing a strong profile in government contract frameworks could enhance competitiveness and help capture similar opportunities in the future.

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Notice Information

Notice Title

Customer Service Review System Generation 2

Notice Description

Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System Generation 2.

Lot Information

Lot 1

Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System Generation 2.. Please refer to https://www.crowncommercial.gov.uk/agreements/RM1557.14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000804411
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL534707
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£145,800 £100K-£500K

Notice Dates

Publication Date
15 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Jul 20257 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE CITY OF EDINBURGH COUNCIL
Contact Name
Eva Alexander
Contact Email
eva.alexander@edinburgh.gov.uk
Contact Phone
+44 1314693922

Buyer Location

Locality
EDINBURGH
Postcode
EH8 8BG
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

GARTNER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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