Award

Hotel Services

UNIVERSITY OF THE HIGHLANDS AND ISLANDS

This public procurement record has 2 releases in its history.

Award

03 Nov 2025 at 00:00

Tender

04 Aug 2025 at 00:00

Summary of the contracting process

The UHI Executive Office is currently in the tender stage of the procurement process seeking a supplier to provide Hotel Services. This opportunity is open under an open procurement procedure and pertains to the education industry category. The services will be required at four student residences located in Inverness, Dornoch, Elgin, and Fort William, with an initial contract period expected to start in November 2025 for three years. Please note that the submission deadline is set for 4th September 2025, at 12:00 PM. The procurement process is detailed and includes electronic submission methods via the Public Contracts Scotland website.

This tender presents a significant opportunity for businesses specializing in hospitality and hotel management services to expand their portfolio and establish a long-term relationship with a prominent educational institution. Ideal businesses for this contract would be those with expertise in managing multiple sites, proven experience in hotel services, and the ability to meet technical and economic selection criteria laid out by UHI. The opportunity to extend the contract up to two additional years offers further potential for sustained business growth and collaboration.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Hotel Services

Notice Description

The University of the Highlands and Islands is looking for a supplier to provide Hotel Services at their 4 student residences sites in Inverness, Dornoch, Elgin and Fort William as detailed in the Invitation to Tender. It is expected that these services will be required from November 2025 for an initial period of 3 years, unless terminated in accordance with the provisions of the Contract, with UHI having the option to extend for a further 2 x 12 months periods following the Initial Term

Lot Information

Lot 1

The following duties are included within this Contract and shall be carried out as required: Internal and external patrolling. Monitoring and responding to intruder alarms. Reactively monitoring CCTV. Emergency response/keyholding. Car parking. Assist with release of trapped personnel in lifts. Security and key management including arranging the replacement of lost key cards and door lock batteries when required, and general key holding Services. This list is not exhaustive but provides the basis of the service required.

Renewal: UHI have the option to extend for a further 2 x 12 months following the initial term.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000806247
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542645
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

55 - Hotel, restaurant and retail trade services

79 - Business services: law, marketing, consulting, recruitment, printing and security

98 - Other community, social and personal services


CPV Codes

55100000 - Hotel services

55110000 - Hotel accommodation services

55130000 - Other hotel services

79993000 - Building and facilities management services

79993100 - Facilities management services

98341000 - Accommodation services

98341100 - Accommodation management services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,430,310 £1M-£10M

Notice Dates

Publication Date
3 Nov 20253 months ago
Submission Deadline
4 Sep 2025Expired
Future Notice Date
Not specified
Award Date
15 Oct 20254 months ago
Contract Period
Not specified - Not specified
Recurrence
UHI reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period.

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF THE HIGHLANDS AND ISLANDS
Additional Buyers

UHI EXECUTIVE OFFICE

Contact Name
Katrina McEwan
Contact Email
katrina.mcewan@uhi.ac.uk
Contact Phone
+44 1463279000

Buyer Location

Locality
INVERNESS
Postcode
IV2 3JH
Post Town
Inverness
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands, TLM61 Caithness and Sutherland, and Ross and Cromarty, TLM62 Inverness and Nairn, Moray, and Badenoch and Strathspey, TLM63 Lochaber, Skye and Lochalsh, Arran and Cumbrae, and Argyll and Bute

Local Authority
Highland
Electoral Ward
Inverness Millburn
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

KINGDOM SERVICES GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000806247-2025-11-03T00:00:00Z",
    "date": "2025-11-03T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000806247",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-91",
            "name": "UHI Executive Office",
            "identifier": {
                "legalName": "UHI Executive Office"
            },
            "address": {
                "streetAddress": "UHI House, Old Perth Road",
                "locality": "Inverness",
                "region": "UK",
                "postalCode": "IV2 3JH"
            },
            "contactPoint": {
                "name": "Katrina McEwan",
                "email": "katrina.mcewan@uhi.ac.uk",
                "telephone": "+44 1463279000",
                "url": "http://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "09",
                        "description": "Education",
                        "scheme": "COFOG"
                    }
                ],
                "url": "https://www.uhi.ac.uk"
            }
        },
        {
            "id": "org-92",
            "name": "Inverness Justice Centre",
            "identifier": {
                "legalName": "Inverness Justice Centre"
            },
            "address": {
                "streetAddress": "Longman Road",
                "locality": "Inverness",
                "postalCode": "IV1 1AH"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "org-30",
            "name": "University of the Highlands and Islands",
            "identifier": {
                "legalName": "University of the Highlands and Islands"
            },
            "address": {
                "streetAddress": "UHI House, Old Perth Road",
                "locality": "Inverness",
                "region": "UK",
                "postalCode": "IV2 3JH"
            },
            "contactPoint": {
                "name": "Katrina McEwan",
                "email": "katrina.mcewan@uhi.ac.uk",
                "telephone": "+44 1463279000",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "09",
                        "description": "Education",
                        "scheme": "COFOG"
                    }
                ],
                "url": "https://www.uhi.ac.uk"
            }
        },
        {
            "id": "org-31",
            "name": "Kingdom Services Group Limited",
            "identifier": {
                "legalName": "Kingdom Services Group Limited"
            },
            "address": {
                "streetAddress": "1 Woodlands Park, Ashton Road",
                "locality": "Newton-le-Willows",
                "region": "UK",
                "postalCode": "WA12 0HF"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "url": "http://"
            }
        },
        {
            "id": "org-32",
            "name": "Inverness Justice Centre",
            "identifier": {
                "legalName": "Inverness Justice Centre"
            },
            "address": {
                "streetAddress": "Longman Road",
                "locality": "Inverness",
                "postalCode": "IV1 1AH"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "University of the Highlands and Islands",
        "id": "org-30"
    },
    "tender": {
        "id": "UHI-RES-32671",
        "title": "Hotel Services",
        "description": "The University of the Highlands and Islands is looking for a supplier to provide Hotel Services at their 4 student residences sites in Inverness, Dornoch, Elgin and Fort William as detailed in the Invitation to Tender. It is expected that these services will be required from November 2025 for an initial period of 3 years, unless terminated in accordance with the provisions of the Contract, with UHI having the option to extend for a further 2 x 12 months periods following the Initial Term",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "79993100",
                        "scheme": "CPV"
                    },
                    {
                        "id": "79993000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "55110000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "55100000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "55130000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "98341000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "98341100",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "Inverness, Dornoch, Elgin and Fort William"
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM6"
                    },
                    {
                        "region": "UKM63"
                    },
                    {
                        "region": "UKM61"
                    },
                    {
                        "region": "UKM62"
                    },
                    {
                        "region": "UKM6"
                    },
                    {
                        "region": "UKM63"
                    },
                    {
                        "region": "UKM61"
                    },
                    {
                        "region": "UKM62"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2025-09-04T12:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2025-09-04T12:00:00Z"
        },
        "documents": [
            {
                "id": "AUG536171",
                "documentType": "contractNotice",
                "title": "Hotel Services",
                "description": "The University of the Highlands and Islands is looking for a supplier to provide Hotel Services at their 4 student residences sites in Inverness, Dornoch, Elgin and Fort William as detailed in the Invitation to Tender. It is expected that these services will be required from November 2025 for an initial period of 3 years, unless terminated in accordance with the provisions of the Contract, with UHI having the option to extend for a further 2 x 12 months periods following the Initial Term",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536171",
                "format": "text/html"
            },
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "AUG536171-1",
                "title": "Invitation to Tender",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=1",
                "datePublished": "2025-08-04T16:05:04Z",
                "dateModified": "2025-08-04T16:05:04Z",
                "format": "application/pdf"
            },
            {
                "id": "AUG536171-2",
                "title": "Specification of Services",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=2",
                "datePublished": "2025-08-04T16:05:04Z",
                "dateModified": "2025-08-21T16:37:50Z",
                "format": "application/pdf"
            },
            {
                "id": "AUG536171-3",
                "title": "Job Description - Security and Welfare Officer",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=3",
                "datePublished": "2025-08-04T16:05:04Z",
                "dateModified": "2025-08-04T16:05:04Z",
                "format": "application/pdf"
            },
            {
                "id": "AUG536171-4",
                "title": "Appendix A - Form of Tender",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=4",
                "datePublished": "2025-08-04T16:05:04Z",
                "dateModified": "2025-08-04T16:05:04Z",
                "format": "application/pdf"
            },
            {
                "id": "AUG536171-5",
                "title": "Appendix B - Freedom of Information",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=5",
                "datePublished": "2025-08-04T16:05:04Z",
                "dateModified": "2025-08-04T16:05:04Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG536171-6",
                "title": "Appendix C - Terms and Conditions",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=6",
                "datePublished": "2025-08-04T16:05:04Z",
                "dateModified": "2025-08-04T16:05:04Z",
                "format": "application/pdf"
            },
            {
                "id": "AUG536171-7",
                "title": "Appendix D - Supply Chain Code of Conduct",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=7",
                "datePublished": "2025-08-04T16:05:04Z",
                "dateModified": "2025-08-04T16:05:04Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG536171-8",
                "title": "Appendix E - Pricing Schedule",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=8",
                "datePublished": "2025-08-04T16:05:04Z",
                "dateModified": "2025-08-28T17:29:28Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "AUG536171-9",
                "title": "Appendix F - Technical Questions Response Form",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=9",
                "datePublished": "2025-08-04T16:05:05Z",
                "dateModified": "2025-08-04T16:05:05Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "AUG536171-10",
                "title": "Specification of Services",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=10",
                "datePublished": "2025-08-21T16:37:50Z",
                "dateModified": "2025-08-28T17:28:42Z",
                "format": "application/pdf"
            },
            {
                "id": "AUG536171-11",
                "title": "Specification of Services V3.0",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=11",
                "datePublished": "2025-08-28T17:28:42Z",
                "dateModified": "2025-08-29T10:56:32Z",
                "format": "application/pdf"
            },
            {
                "id": "AUG536171-12",
                "title": "Appendix E - Pricing Schedule Revised",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=12",
                "datePublished": "2025-08-28T17:29:28Z",
                "dateModified": "2025-08-28T17:29:28Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "AUG536171-13",
                "title": "Specification of Services V4.0",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=13",
                "datePublished": "2025-08-29T10:56:32Z",
                "dateModified": "2025-08-29T10:56:32Z",
                "format": "application/pdf"
            },
            {
                "id": "AUG536171-14",
                "title": "TUPE Information - Cleaning Staff",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=14",
                "datePublished": "2025-09-03T11:00:06Z",
                "dateModified": "2025-09-03T11:00:06Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "AUG536171-15",
                "title": "TUPE Information - Security Staff",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536171&idx=15",
                "datePublished": "2025-09-03T11:00:49Z",
                "dateModified": "2025-09-03T11:00:49Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "NOV542645",
                "documentType": "awardNotice",
                "title": "Hotel Services",
                "description": "The University of the Highlands and Islands is looking for a supplier to provide Hotel Services at their 4 student residences sites in Inverness, Dornoch, Elgin and Fort William as detailed in the Invitation to Tender. It is expected that these services will be required from November 2025 for an initial period of 3 years, unless terminated in accordance with the provisions of the Contract, with UHI having the option to extend for a further 2 x 12 months periods following the Initial Term",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542645",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "The following duties are included within this Contract and shall be carried out as required: Internal and external patrolling. Monitoring and responding to intruder alarms. Reactively monitoring CCTV. Emergency response/keyholding. Car parking. Assist with release of trapped personnel in lifts. Security and key management including arranging the replacement of lost key cards and door lock batteries when required, and general key holding Services. This list is not exhaustive but provides the basis of the service required.",
                "status": "complete",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Expertise and Previous Experience",
                            "description": "10"
                        },
                        {
                            "type": "price",
                            "description": "40"
                        }
                    ]
                },
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "UHI have the option to extend for a further 2 x 12 months following the initial term."
                }
            }
        ],
        "bidOpening": {
            "date": "2025-09-04T12:00:00Z"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed"
        },
        "coveredBy": [
            "GPA"
        ],
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "technical",
                    "description": "Execution of the service is reserved to a particular profession"
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "classification": {
            "id": "79993100",
            "scheme": "CPV"
        },
        "hasRecurrence": true,
        "recurrence": {
            "description": "UHI reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period."
        },
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        }
    },
    "language": "EN",
    "relatedProcesses": [
        {
            "id": "1",
            "relationship": [
                "planning"
            ],
            "scheme": "EU-OJ",
            "identifier": "2025/S 000-045745"
        }
    ],
    "description": "This is a Contract AWARD Notice and as such the procurement process is COMPLETE. (SC Ref:812187)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000806247"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000806247"
        }
    ],
    "noticetype": "OJEU - F3 - Contract Award Notice",
    "awards": [
        {
            "id": "UHI-RES-32671",
            "suppliers": [
                {
                    "id": "org-31",
                    "name": "Kingdom Services Group Limited"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "UHI-RES-32671",
            "awardID": "UHI-RES-32671",
            "status": "active",
            "value": {
                "amount": 2430310.75,
                "currency": "GBP"
            },
            "dateSigned": "2025-10-15T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "56",
                "measure": "bids",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "57",
                "measure": "smeBids",
                "value": 3,
                "relatedLot": "1"
            },
            {
                "id": "58",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "59",
                "measure": "foreignBidsFromNonEU",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "60",
                "measure": "electronicBids",
                "value": 4,
                "relatedLot": "1"
            }
        ]
    }
}