Notice Information
Notice Title
Provision of Telephony Services
Notice Description
Caledonia Housing Association Limited has awarded a direct call-off contract to Social Telecoms CIC under the Procurement for Housing (PfH) Framework for Lot 3 - Total Communications Solutions. The contract, for a period of three years with an optional two-year extension, aims to replace the current telephony system. The new solution will be a cloud-based telephony service to eliminate dependency on the current hosting arrangements and address issues with outdated technology and poor supplier performance.
Lot Information
Lot 1
The contract covers the design, supply, implementation, and ongoing support of a cloud-based unified communications solution to replace Caledonia Housing Association's legacy telephony infrastructure. Delivered by Social Telecoms CIC under the Zoom platform, the solution provides integrated voice and video communications, AI-enhanced call management, Zoom Rooms for collaboration and room booking, call transcription, and PCI-DSS compliant secure payment capabilities. It supports both office-based and mobile staff, improving communication, service delivery, and user experience across the organisation. The contract was awarded under the Procurement for Housing (PfH) Framework - Lot 3 (Total Communications Solutions).
Options: The contract includes two optional extension periods of 12 months each, subject to performance and agreement.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000806560
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536431
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64210000 - Telephone and data transmission services
64215000 - IP telephone services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £216,237 £100K-£500K
Notice Dates
- Publication Date
- 6 Aug 20256 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 5 Aug 20256 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CALEDONIA HOUSING ASSOCIATION
- Contact Name
- Samuel Zachariah
- Contact Email
- info@caledoniaha.co.uk
- Contact Phone
- +44 8006781228
Buyer Location
- Locality
- PERTH
- Postcode
- PH2 0PA
- Post Town
- Perth
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM0 Eastern Scotland
- Small Region (ITL 3)
- TLM02 Perth and Kinross, and Stirling
- Delivery Location
- TLM Scotland
-
- Local Authority
- Perth and Kinross
- Electoral Ward
- Perth City South
- Westminster Constituency
- Perth and Kinross-shire
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536431
Provision of Telephony Services - Caledonia Housing Association Limited has awarded a direct call-off contract to Social Telecoms CIC under the Procurement for Housing (PfH) Framework for Lot 3 - Total Communications Solutions. The contract, for a period of three years with an optional two-year extension, aims to replace the current telephony system. The new solution will be a cloud-based telephony service to eliminate dependency on the current hosting arrangements and address issues with outdated technology and poor supplier performance.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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