Award

SPS-02244 Microsoft Service Support

SCOTTISH PRISON SERVICE

This public procurement record has 1 release in its history.

Award

04 Nov 2025 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

See notice for full details.

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Notice Information

Notice Title

SPS-02244 Microsoft Service Support

Notice Description

The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

Lot Information

Lot 1

SPS procured and awarded this project via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Technology Projects and Services). An Invitation to Quote (ITQ) was published by SPS via the Public Contracts Scotland - Tender (PCS-T) portal and was made available to all suppliers on the DPS. Quote responses were then evaluated by the SPS in accordance with the ITQ Guide to Scoring.

Procurement Information

SPS utilised the Mini-Competition route via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Projects and Services).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000807440
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542698
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£282,900 £100K-£500K

Notice Dates

Publication Date
4 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Aug 20256 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH PRISON SERVICE
Contact Name
SPS Procurement CMT
Contact Email
spsprocurementcmt@prisons.gov.scot
Contact Phone
+44 1313303790

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9DJ
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh West

Supplier Information

Number of Suppliers
1
Supplier Name

BRIDGEALL

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542698
    SPS-02244 Microsoft Service Support - The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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