Award

Award of Revenue, Benefits & Workflow System

NORTH LANARKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

07 Oct 2025 at 10:23

Summary of the contracting process

North Lanarkshire Council, based in Motherwell, has awarded a contract for the provision of a Revenue, Benefits & Workflow System to Civica UK Limited. The contract was directly awarded without competition as part of the services industry category, focusing on IT services including consulting and software development. This procurement process started on the 4th of January 2026 and it aims to implement a comprehensive system to effectively manage statutory services such as Council Tax Billing, Non-Domestic Rates Billing, Housing Benefit, and other related welfare services. The total value of the contract is £4,500,000 and it has been awarded at the award stage of the procurement process.

This tender presents significant business growth opportunities, particularly for enterprises that specialise in IT services, software solutions, and consulting related to the local government sector. Companies with expertise in developing integrated systems for public sector services would find this type of procurement highly suited to their skill set. Furthermore, as the contract has already been awarded, businesses may still explore potential subcontracting opportunities or look to engage with North Lanarkshire Council for future projects. The contract being awarded directly without competition highlights the importance of building strong pre-existing relationships with buying organisations.

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Notice Title

Award of Revenue, Benefits & Workflow System

Notice Description

The council has a statutory requirement to provide the below Revenues and Benefits services:-- Council Tax Billing & Collection- Non-Domestic Rates Billing & Collection- Housing Benefit & Council Tax Reduction- Discretionary Housing Payment- Scottish Welfare FundThe council require an integrated Revenues and Benefits system and document and workflow system to administer to support the delivery of the above critical and essential services accurately, efficiently and timeously.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000811331
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT540770
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
The contract is awarded to a single supplier without competition.
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£4,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Oct 20254 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORTH LANARKSHIRE COUNCIL
Additional Buyers

ABERDEEN CITY COUNCIL

ABERDEENSHIRE COUNCIL

CLACKMANNANSHIRE COUNCIL

CONSUMER SCOTLAND

DUNDEE AND ANGUS COLLEGE

EAST DUNBARTONSHIRE COUNCIL

FALKIRK COUNCIL

FIFE COUNCIL

FORESTRY AND LAND SCOTLAND

HIGHLANDS AND ISLANDS ENTERPRISE

NHS FIFE

NHS HIGHLAND

NHS LANARKSHIRE

PERTH & KINROSS COUNCIL

REGISTERS OF SCOTLAND

SCOTTISH GOVERNMENT

SCOTTISH POLICE AUTHORITY

SOUTH AYRSHIRE COUNCIL

STIRLING COUNCIL

UNIVERSITY OF STIRLING

Contact Name
Business Support, Communities (Public Transport Unit), Corporate Procurement, Corporate Procurement Unit, Education Services, Enterprise & Communities, MPIP, Marketing Contracts, North East Scotland Pension Fund, Procurement, Procurement Department, Procurement Services, Property & Facilities Management
Contact Email
connorr@northlan.gov.uk, david.mcneil@gov.scot, david.moar@aberdeenshire.gov.uk, f.m.macnaughton1@stir.ac.uk, jstrachan@pkc.gov.uk, kelly.fallon@ros.gov.uk, nhsh.tenders@nhs.scot, pensions@nespf.org.uk, procurement@dundeeandangus.ac.uk, procurement@south-ayrshire.gov.uk, richard.horbury@eastdunbarton.gov.uk, robbd@stirling.gov.uk, ryan.butchart@fife.gov.uk, tgrossert@clacks.gov.uk
Contact Phone
+44 1224045045, +44 1259450000, +44 1314793610, +44 1324506566, +44 1382834834, +44 1415745750, +44 1463383084, +44 1592657328, +44 1698752649, +44 1738475000, +44 1786466186, +44 1786895668, +44 3000676000, +44 3001230900, +44 3451430015, +44 3451550000, +44 412425466, +44 7776346937, 0, 01467 538319, 01786233326

Buyer Location

Locality
EDINBURGH
Postcode
EH1 3DG
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM34 North Lanarkshire
Delivery Location
Not specified

Local Authority
North Lanarkshire
Electoral Ward
Motherwell South East and Ravenscraig
Westminster Constituency
Motherwell, Wishaw and Carluke

Supplier Information

Number of Suppliers
42
Supplier Names

A M PHILLIP TRUCKTECH

AGILE SOLUTIONS GB

ALLAN INGRAM INDUSTRIAL CLEANING SERVICES

ASA RECRUITMENT (QUICK QUOTES

ATLANTIC SALMON TRUST

AYRSHIRE CHAMBER OF COMMERCE

BMES (SCOTLAND

BRIGHT DIGITAL MARKETING LTD (BRIGHT SIGNALS

BRODIES

CARAT

CIVICA

D&J TAXIS

EDE & RAVENSCROFT

EDINBURGH INNOVATIONS

ELECTRO-TEK

G3 CONSULTING ENGINEERS

GEORGE BEATTIE & SONS

GSS NI T/A PLOTBOX

HARVEY NASH

HAVSCO

HEALES HEALTH SERVICES

HERIOT-WATT UNIVERSITY

ICS OPERATIONS

IGNITE CONSULTING

IMPERIAL CIVIL ENFORCEMENT SOLUTIONS

INSIGHT DIRECT (UK

JOHN DOE GROUP

JUMP RESEARCH

LUDDON CONSTRUCTION

MBM PRINT

PA CONSULTING GROUP

RICHARD IRVIN FM

SCOTTISH COMMUNITY DEVELOPMENT CENTRE

SIRONA MEDICAL

SOLE TRADER

SPINWELL GLOBAL

SYNAPTIK

THE KEIL CENTRE

THE MAGIC BROOM

THE PLAY COMPANY INTERNATIONAL

VENESKY BROWN

W H KIRKWOOD

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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            "contactPoint": {
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            "contactPoint": {
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            "contactPoint": {
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    "noticetype": "PCS Notice - Quick Quote Award"
}