Award

Telephone Campaign 2026

UNIVERSITY OF ST ANDREWS

This public procurement record has 2 releases in its history.

Summary of the contracting process

The University of St Andrews, located in Guardbridge, Scotland, has completed its procurement process for the "Telephone Campaign 2026" contract. This procurement falls under the education category and is governed by public law. The procurement, executed through an open procedure, entails services aimed at supporting the University's Development Office in fundraising and engaging alumni and benefactors globally. The process reached the award stage on 16th April 2026, with the contract awarded to Buffalo Fundraising Consultants. The contract, valued at £84,690, was signed on 23rd January 2026 and commenced with telephone campaigns scheduled post-exam periods each spring, aligning with the University's international outreach efforts.

This tender offers significant potential for businesses specialising in telemarketing services and alumni engagement projects, particularly those adept at navigating international donor pools and adhering to stringent compliance standards such as UK GDPR. Companies with experience in philanthropy-related services can benefit from this opportunity by contributing innovative telethon proposals and student-enriched training programmes. SME businesses, such as Buffalo Fundraising Consultants which secured the contract, are particularly suited to participate, using modular telephonic solutions to enhance student experiences and donor interactions while expanding their service offerings in the education sector.

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Notice Title

Telephone Campaign 2026

Notice Description

The remit of the Development Office is to strengthen the University's position at the forefront of teaching, learning, and research by inspiring active participation, investment, and loyalty to St Andrews. We achieve this through fundraising for key University priorities and by developing mutually beneficial relationships with alumni, friends, and benefactors worldwide.

Lot Information

Lot 1

The remit of the Development Office is to strengthen the University's position at the forefront of teaching, learning, and research by inspiring active participation, investment, and loyalty to St Andrews. We achieve this through fundraising for key University priorities and by developing mutually beneficial relationships with alumni, friends, and benefactors worldwide. The Collective Giving team has delivered UK and international telephone campaigns (SaintsCall), contacting parents registered with our Family Programme (current and former) and alumni. These campaigns provide a dual benefit: connecting members of the University community while offering students an enriching experience. Students learn about alumni memories, share current developments at St Andrews, and invite philanthropic support. The programme equips students with valuable skills in philanthropy, communication, and cultural awareness. Calling alumni and parents from different nationalities, students develop confidence in speaking with people they have never met and in asking them to support causes that resonate. These lifelong skills enhance their CVs and future career prospects, making the opportunity an important part of the student experience provided by Collective Giving. Our key drivers require regular support while balancing participation, acquisition, retention, and upgrades, with a strong fundraising focus. At the same time, it is essential that students thank supporters, build meaningful connections, and enjoy genuine conversations. The goodwill generated from these interactions is an invaluable outcome of the campaign. We have trialled a range of calling approaches in terms of duration and segmentation. Given the complexity of our marketplace, we now seek proposals based on a maximum of one campaign per year, scheduled in Spring after exams are completed, lasting 3 weeks, and focused on defined markets. This will simplify training, supervision, payment processes, and time zone management, while also supporting the student experience. St Andrews has a strong international base, with alumni and parents across 140+ countries. We anticipate each donor pool to consist of around 6,000 eligible prospects including both donors and non-donors, as well as parents and alumni. Compliance is critical. Adherence to TPS and UK GDPR legislative requirements has a major impact on our prospect pool, as does the effect of PECR on alumni email communications. Where a third party processes personal data on behalf of the University, contracts must ensure compliance with UK GDPR Article 28, paragraph 3 (a)-(h) and paragraph 4. We would like the flexibility to select requirements on a modular basis, integrating our robust internal systems with the supplier's expertise. Clarity of roles and responsibilities from the outset is essential. Given the current context, the successful tender must be able to offer (and detail separately) offsite modular-based telethon proposals, alongside onsite, in-person student training. The tender must also provide PCI-compliant payment methods that enable donations from the UK, overseas, and the USA via our American Foundation, and be responsive to evolving circumstances before and during campaigns.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000811545
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554054
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79341400 - Advertising campaign services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£84,690 Under £100K

Notice Dates

Publication Date
16 Apr 20261 weeks ago
Submission Deadline
21 Oct 2025Expired
Future Notice Date
Not specified
Award Date
23 Jan 20263 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF ST ANDREWS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GUARDBRIDGE
Postcode
KY16 0US
Post Town
Kirkcaldy
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM01 Clackmannanshire and Fife
Delivery Location
TLM72 Clackmannanshire and Fife

Local Authority
Fife
Electoral Ward
Tay Bridgehead
Westminster Constituency
North East Fife

Supplier Information

Number of Suppliers
1
Supplier Name

BUFFALO FUNDRAISING CONSULTANTS

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP540241
    Telephone Campaign 2026 - The remit of the Development Office is to strengthen the University's position at the forefront of teaching, learning, and research by inspiring active participation, investment, and loyalty to St Andrews. We achieve this through fundraising for key University priorities and by developing mutually beneficial relationships with alumni, friends, and benefactors worldwide.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554054
    Telephone Campaign 2026 - The remit of the Development Office is to strengthen the University's position at the forefront of teaching, learning, and research by inspiring active participation, investment, and loyalty to St Andrews. We achieve this through fundraising for key University priorities and by developing mutually beneficial relationships with alumni, friends, and benefactors worldwide.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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