Award

SAP 3rd Party Support Service

GLASGOW CITY COUNCIL

This public procurement record has 1 release in its history.

Award

23 Dec 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

See notice for full details.

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Notice Information

Notice Title

SAP 3rd Party Support Service

Notice Description

The council requires the provision of an SAP 3rd Party Support provider (SAP3PSP) to work alongside CGI for the delivery of the overall SAP support requirements. Whilst CGI provide the main support to SAP, the SAP3PSP will provide additional support around covering bug and error reporting, as well as remediation, system configuration, integration and interoperability support, infrastructure support, security hardening, posture and any customisations required. Where CGI is unable to remediate identified issues or deliver the required updates/functional changes, they will escalate the matter to SAP Customer Specific Support (CCS) for resolution. Where the issue is not covered by SAP CCS , CGI will engage SAP3PSP to resolve it. In addition, SAP3PSP will deliver all regulatory and functional compliance updates for the duration of the contract

Lot Information

Lot 1

Direct Award - G-Cloud 14 Framework Longlist generated 21 service offerings. The evaluation panel carried out a desktop exercise evaluating each supplier's service offering against scope. Justifications were provided for either shortlisting or excluding suppliers offering based on their alignment with the requirements. This review identified two suppliers whose offerings aligned with the defined requirements. The two shortlisted suppliers were contacted via email to confirm their resource capacity and ability to deliver the required services within the specified timescales. Clarification documents were issued to both suppliers, aligned with the previously defined scope. Suppliers were asked to identify specific elements within their published service offerings that correspond to GCC's requirements.

Procurement Information

Suitable Framework agreement available

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000819351
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546296
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£829,607 £500K-£1M

Notice Dates

Publication Date
23 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
6 Oct 20254 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GLASGOW CITY COUNCIL
Contact Name
Natalie McIntosh
Contact Email
corporateprocurement@glasgow.gov.uk
Contact Phone
+44 1412876426

Buyer Location

Locality
GLASGOW
Postcode
G2 1DU
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North East

Supplier Information

Number of Suppliers
1
Supplier Name

SUPPORT REVOLUTION

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546296
    SAP 3rd Party Support Service - The council requires the provision of an SAP 3rd Party Support provider (SAP3PSP) to work alongside CGI for the delivery of the overall SAP support requirements. Whilst CGI provide the main support to SAP, the SAP3PSP will provide additional support around covering bug and error reporting, as well as remediation, system configuration, integration and interoperability support, infrastructure support, security hardening, posture and any customisations required. Where CGI is unable to remediate identified issues or deliver the required updates/functional changes, they will escalate the matter to SAP Customer Specific Support (CCS) for resolution. Where the issue is not covered by SAP CCS , CGI will engage SAP3PSP to resolve it. In addition, SAP3PSP will deliver all regulatory and functional compliance updates for the duration of the contract

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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