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Microsoft Unified Performance Support

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

This public procurement record has 3 releases in its history.

AwardUpdate

20 May 2026 at 01:00

OJEU - F20 - Modification Notice
AwardUpdate

30 Apr 2026 at 01:00

OJEU - F20 - Modification Notice
Award

29 Jan 2026 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The Common Services Agency, widely recognised as NHS National Services Scotland (NSS), is overseeing the procurement process titled "Microsoft Unified Performance Support." This initiative falls under the services category and serves the United Kingdom, specifically in the region coded as UKM. The procurement is currently in the award update and contract update phases, with key documentation updated as of 20th May 2026. The NHS NSS, based in Edinburgh, acts as the buying organisation, ensuring the provision of ongoing support for the National M365 Tenant through a call-off contract under the Software Value Added Reseller framework. The contract spans 1080 days and is fundamental to maintaining Microsoft's M365 Enterprise Agreement.

This tender offers significant business growth opportunities by providing an extensive support framework to Microsoft, a large-scale supplier. The procurement method, which is without prior publication of a call for competition, favours well-established firms capable of delivering high-level IT services and solutions. With opportunities for entities with expertise in software support and IT service provision, businesses looking to align with substantial public sector IT infrastructure projects will find this contract advantageous. Additionally, businesses equipped to provide professional IT services at a comprehensive scale are particularly well-suited to benefiting from this procurement arrangement.

How relevant is this notice?

Notice Information

Notice Title

Microsoft Unified Performance Support

Notice Description

Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement. Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.

Lot Information

Lot 1

Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement. Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.

Procurement Information

This is a call off from the Software VAR framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000822000
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY556262
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F20 - Modification Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£9,009,782 £1M-£10M

Notice Dates

Publication Date
20 May 20263 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Jun 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
2
Supplier Names

Computacenter

Microsoft

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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