Award

Microsoft Unified Performance Support

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)

This public procurement record has 1 release in its history.

Award

29 Jan 2026 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The procurement process, conducted by The Common Services Agency, also known as NHS National Services Scotland (NSS), involved the completion of a contract titled "Microsoft Unified Performance Support." The industry category for this contract falls under "Health" and "Services" with a specific classification code of 72000000 (software and service provision). The procurement was executed as a limited process facilitated under the Software Value Added Reseller framework agreement, emphasised by a direct award without prior publication for competition. The contract pertains to Microsoft Unified Performance Support, which supplements the main M365 Enterprise Agreement for ongoing support of the National M365 Tenant. The contract was awarded on 9th June 2024 and is valued at £8,418,435. The entire process is now in the 'Award' stage and was last updated on 29th January 2026. The primary location for this procurement is the UKM region, specifically Edinburgh, at the address of NHS NSS headquarters.

This tender presents a significant opportunity for those in the healthcare services and software sectors, particularly those interested in supporting large-scale IT projects within public health frameworks like Scotland's NHS. Businesses specialising in enterprise-scale software solutions or providers of professional services associated with Microsoft platforms stand to benefit greatly from similar future contracts. Given the high contract value and the focused nature of this procurement, large companies and highly specialised service providers, particularly those with a track record in IT support for public sector clients, are well-suited to engage with these opportunities for business growth and expansion. The project reflects a strong alignment with strategic healthcare IT objectives, presenting a chance to be part of significant national initiatives.

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Notice Information

Notice Title

Microsoft Unified Performance Support

Notice Description

Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement. Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.

Lot Information

Lot 1

Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement. Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.

Procurement Information

This is a call off from the Software VAR framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000822000
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN548370
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£8,418,435 £1M-£10M

Notice Dates

Publication Date
29 Jan 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Jun 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

MICROSOFT

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN548370
    Microsoft Unified Performance Support - Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement. Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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