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Managed IT & Telephony services, including support and maintenance

Atrium Homes

This public procurement record has 2 releases in its history.

Award

31 Jul 2026 at 01:00

OJEU - F3 - Contract Award Notice
Tender

16 Feb 2026 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

Atrium Homes appointed a managed service provider for end-to-end IT and telephony services supporting its housing operations. The requirement covers business-hours service desk support, remote and on-site escalation, device and operating-system support, network monitoring, server and desktop patching, Microsoft 365 tenant and licence management, Intune device management, identity and access controls, vulnerability remediation, training and technology reviews. It also includes backup and disaster recovery, endpoint protection, DNS filtering, SaaS backup, managed firewalls, Wi-Fi, business connectivity, mobile services, VoIP and Webex softphones. The supplier is to lead Microsoft 365 adoption, migrate remaining on-premises systems to Microsoft 365, Azure or other SaaS, decommission legacy services, and provide security, governance, compliance readiness and continuous improvement. Delivery is centred on Atrium House in Kilmarnock.

This procurement has been awarded and the contract is active. Atrium Homes selected Bridgeall for the single managed IT and telephony services lot. The contract was signed on 1 July 2026 and runs from 1 July 2026 to 30 June 2029, with possible 12-month extensions for up to seven years in total, subject to performance. The awarded value is £143,670, while the estimated procurement value was £200,000 excluding variable compute and storage costs. The procurement used a restricted procedure, with five to six candidates intended for the tender stage. Tender submissions were due by 18 March 2026 at noon, with invitations issued on 25 March 2026. Evaluation weighted quality at 70% and price at 30%. Two electronic bids were received, both from SMEs, and the selected supplier was Bridgeall.

This award indicates a substantial requirement for an MSP able to combine day-to-day IT operations with cloud transformation for a housing organisation. A credible future competitor would need demonstrable experience moving legacy servers, networks and voice services into a managed model, delivering complex Microsoft 365 and Azure migrations, and safely decommissioning on-premises systems. Capability should cover service desk delivery, network and telephony management, managed firewalls, endpoint protection, backup and disaster recovery, Intune, Entra ID, Zero Trust, vulnerability remediation and SaaS support. Strong evidence in housing or another regulated sector would be important, supported by three recent relevant case studies. The buyer also expects Microsoft and cyber-security expertise, Cyber Essentials Plus readiness, strategic governance and measurable improvement. Relevant certifications, ISO 9001 or an equivalent quality system, ISO 27001, ICO registration and capacity to deliver transformation without disrupting BAU services would strengthen a competitor’s position.

How relevant is this notice?

Notice Information

Notice Title

Managed IT & Telephony services, including support and maintenance

Notice Description

*** CONTRACT AWARD *** Atrium Homes seeks a Managed Service Provider (MSP) to assume and continue all current managed services, accelerate adoption of Microsoft 365, transition remaining on-premises services to cloud, and deliver an ongoing, proactive and strategic service (security, governance, roadmap, and value assurance).

Lot Information

Lot 1

*** CONTRACT AWARD *** Atrium Homes intends to appoint a suitably qualified Managed Service Provider (MSP) to deliver end-to-end managed IT services. The appointed MSP will (a) assume and continue all current managed services across end-user, server, network, security, voice and connectivity; (b) lead the adoption of Microsoft 365 and modern endpoint management; (c) migrate remaining on-premises services to cloud services (Microsoft 365/Azure/SaaS) including structured decommissioning; and (d) provide a proactive strategic service encompassing cyber security alignment, compliance readiness (including Cyber Essentials/Plus), service governance, and continuous improvement. Current estate/services to be continued: Direct End User support & operations: Business-hours service desk (08:00-18:00 Mon-Fri incl. Bank Holidays), SLA-backed, unlimited remote/on-site escalation, ticketing, device/OS support, network monitoring and reporting, server/desktop patching and upgrades (including Azure workloads), software/hardware procurement assistance, DNS management, MDM via Microsoft Intune, Zero Trust & Conditional Access via Entra/Intune/M365 Business Premium, Microsoft 365 tenant and licence management, vulnerability scanning & remediation, Cyber Essentials/Plus preparation, user/management training, simulated phishing, dark web scans, and quarterly technology business reviews. Security & tooling bundle: Server backup & DR, EDR/next-gen anti-malware, DNS filtering, RMM/patching/auditing agent, SaaS backup for M365 (Exchange, SharePoint, Teams), third-party patching (e.g., Adobe/Sage), and an application allow-listing control. Connectivity / telephony / edge: Management of Business FTTP 1G/115 and FTTP 550/75 circuits; SonicWALL Firewall-as-a-Service (TZ570) under contract to April 2028; Ubiquiti U6-Pro managed Wi-Fi (x3 APs); VoIP Horizon user subscriptions (x30); Horizon Webex softphone subscriptions (x25); Mobile Business Extra +4GB (x10); and Azure DR/BC (standby images) environment. Additional outcomes sought: Microsoft 365 adoption across collaboration, security and management (Exchange Online, SharePoint Online/OneDrive for Business, Teams incl. telephony integration options, Intune modern management, Entra ID security baselines, data classification/DLP and retention). Cloud migration & on-prem decommissioning, including discovery, dependency mapping, migration execution (files, apps, identity, policies), validation and controlled switch-off. Proactive strategy & governance: Quarterly (minimum) executive reviews with roadmap; continuous security posture improvement; budget & licence optimisation; risk management and compliance readiness (CE/CE+), and measurable service improvement plans. Contract type/term: Multi-year managed service with transition-in, steady-state, and optional transformation work-packages (migration/adoption), with exit assistance at end of term. Supplier qualifications: Demonstrable Microsoft 365 and Azure competence; experience with housing or regulated sectors, CE/CE+ readiness, and managed firewall/voice/connectivity; capacity to deliver both BAU and transformation without service disruption.

Options: We may ask the selected supplier to provide replacement Hardware when the existing kit becomes end of life - this could include (but limited to) PCs, Mobile Devices, Tablets, Networking Hardware, Security, and a replacement telephony solution.

Renewal: Contract will be awarded for an initial period of 3 years. Further 12 months extensions may be agreed, subject to performance and up to a maximum of 7 years in total.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000822422
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL561367
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£143,670 £100K-£500K

Notice Dates

Publication Date
31 Jul 20263 weeks ago
Submission Deadline
18 Mar 2026Expired
Future Notice Date
Not specified
Award Date
1 Jul 20261 months ago
Contract Period
1 Jul 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Atrium Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KILMARNOCK
Postcode
KA1 4PS
Postcode Area
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
East Ayrshire
Electoral Ward
Kilmarnock South
Westminster Constituency
Kilmarnock and Loudoun

Supplier Information

Number of Suppliers
1
Supplier Name

Bridgeall

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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