Award

Ongoing Support and Maintenance of Eclipse Case Management Software

NORTH AYRSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

27 Feb 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

North Ayrshire Council has successfully awarded a contract for the ongoing support and maintenance of the Eclipse Case Management Software, focusing on ensuring service continuity within the Health and Social Care Partnership (HSCP). The council, located in Irvine, Scotland, initiated this procurement process through the G‑Cloud 14 Framework Agreement, opting for a limited procurement method to safeguard existing investments. This contract, signed on 16th December 2025, falls under the services category and highlights the importance of maintaining the software without disruption. The procurement is in the award stage, involving the selected supplier, OLM Systems, known for its expertise in cloud-based service provision.

This tender presents an opportunity for businesses that specialise in cloud-based systems and software support services, as it leverages ongoing upgrades and maintenance inherent to the SaaS model. Although the process involved specific prerequisites for compatibility and service continuity, it demonstrates the potential for businesses that can provide tailored solutions efficiently within pre-tendered framework agreements. Companies with expertise in cloud maintenance, particularly those that can deliver high service levels and maintain compliance, are well-suited to participate in similar future tenders issued by local authorities such as North Ayrshire Council.

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Notice Information

Notice Title

Ongoing Support and Maintenance of Eclipse Case Management Software

Notice Description

NAC are seeking continuity of the Eclipse system to ensure no disruption to the case management system currently in place for HSCP.

Lot Information

Lot 1

In the case of compatibility, compliance and continuity, NAC now require the ongoing support and maintenance of the system which is currently hosted on the Google Cloud Platform and maintained through ITIL-aligned service levels. OLM Systems own the Eclipse software and this can only be maintained by them.. OLM Systems Limited were appointed under the current G-Cloud 14 framework to maximise return on existing investment, maintain service continuity and compliance, avoid unnecessary procurement and transition costs, and leverage ongoing upgrades and support embedded in the SaaS model. Upon investigating the framework, there was only one provider for this service.

Procurement Information

The award of this contract without prior publication of a call for competition was made through the Crown Commercial Services G-Cloud 14 Framework Agreement. G-Cloud 14 is a legally compliant, pre-tendered framework agreement that permits Scottish public bodies to procure cloud-based services, including support and ongoing maintenance of existing systems. The contract being awarded relates to the ongoing maintenance and support of an existing system already deployed within the organisation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000822597
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB550607
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£867,306 £500K-£1M

Notice Dates

Publication Date
27 Feb 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Dec 20252 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH AYRSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Post Town
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Supplier Information

Number of Suppliers
1
Supplier Name

OLM SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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