Award

Customer Engagement Platform Solution

STIRLING COUNCIL

This public procurement record has 1 release in its history.

Award

19 Feb 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

This procurement process, led by Stirling Council, involves the procurement and implementation of a Customer Engagement Platform Solution. The industry category is General Public Services, and the procurement was carried out through an open procedure. The contract, awarded to Netcall Technology Limited, pertains to goods, specifically the delivery and deployment of technology solutions within Stirling, UKM77. The procurement process is currently at the award stage, with the contract signed on 22 January 2026. The total value of the contract is £437,229, signalling a significant investment in enhancing customer engagement capabilities.

The tender represents substantial opportunities for business growth, particularly for companies specialising in technology solutions and customer engagement platforms. Larger technology firms that can offer comprehensive platform solutions are well-positioned to compete in similar future opportunities. While the contract was ultimately awarded to Netcall Technology Limited, the open procurement method encourages competition and provides a platform for businesses to showcase their offerings in public service sectors. Companies aiming to expand their footprint in local authority contracts will find potential in such tenders, benefiting from projects like this that seek to innovate public service delivery through enhanced digital solutions.

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Notice Information

Notice Title

Customer Engagement Platform Solution

Notice Description

This procurement is concerned with the procurement and implementation of a Customer Engagement Platform.

Lot Information

Lot 1

This procurement is concerned with the procurement and implementation of a Customer Engagement Platform.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000823509
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549975
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£437,229 £100K-£500K

Notice Dates

Publication Date
19 Feb 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Jan 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STIRLING COUNCIL
Contact Name
Jade McGowan
Contact Email
mcgowanj@stirling.gov.uk
Contact Phone
+44 1786404040

Buyer Location

Locality
STIRLING
Postcode
FK7 7QA
Post Town
Falkirk and Stirling
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
TLM77 Perth and Kinross, and Stirling
Local Authority
Stirling
Electoral Ward
Stirling East
Westminster Constituency
Stirling and Strathallan

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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