Award

Income Management and Cash Collection System

NORTH AYRSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

05 Mar 2026 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

North Ayrshire Council has concluded the procurement process for the Income Management and Cash Collection System, a cloud-based solution designed to enhance the collection and management of customer payments across various channels. This contract aligns with the general public services category, and the procurement was executed using a limited method without prior publication, providing certainty, compliance, and continuity. The contract was awarded to Civica, and officially signed on 5th February 2026, with an active status and a value of £967,988. The procurement process was conducted under the Crown Commercial Services Back Office Software 2 Framework, ensuring delivery of strong value for money and minimising operational risks associated with changing providers.

This direct award presents substantial opportunities for large-scale businesses specialising in software solutions, particularly those offering payment management systems aligned with public sector operational needs. With the focus on continuity and cost-efficiency, businesses that offer similar services or those that can provide complementary solutions in the framework could anticipate future collaborations or expansions. Organisations aiming to thrive in the public sector and those already engaged in similar frameworks could leverage the insights gained from this procurement process to forge new relationships with local authorities like North Ayrshire Council.

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Notice Information

Notice Title

Income Management and Cash Collection System

Notice Description

Income Management & Cash Collection System is a cloud-based payment and income management solution that helps local authorities securely collect and manage customer payments through various channels like online, in-person, and phone.

Lot Information

Lot 1

NAC are seeking continuity of the Civica system to ensure no disruption to payments. The direct award demonstrates value for money.. Civica UK Limited were appointed under the Crown Commercial Services Back Office Software 2 - CCS Lot 2: Specialist Software Solutions as this delivers strong value for money by combining procurement compliance, cost certainty, and continuity of service, while avoiding the significant financial and operational risks of switching providers.

Procurement Information

The award of this contract without prior publication of a call for competition was made through a direct award via the Crown Commercial Services Back Office Software 2 Framework as this delivers strong value for money by combining procurement compliance, cost certainty, and continuity of service, while avoiding the significant financial and operational risks of switching providers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000825721
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR551040
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66172000 - Financial transaction processing and clearing-house services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£967,988 £500K-£1M

Notice Dates

Publication Date
5 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
5 Feb 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH AYRSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Post Town
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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