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Session Recording and Heatmapping Analytics

Social Security Scotland

This public procurement record has 1 release in its history.

Award

30 Mar 2026 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The recent contract award focuses on Social Security Scotland's procurement of a Session Recording and Heatmapping Analytics service, with the aim of enhancing the online application forms through a subscription to a Screen Recording and Heat Mapping Analytics package. This procurement falls under the 'General public services' category and is situated in UKM (United Kingdom, Scotland region). The contract, awarded through an open procedure, documents the completion of the tendering stage and was signed on 26th February 2026, with a total contract value of £14,482.24. It follows the framework of the Scottish Government Software Value Added Reseller Framework and does not include options for extension. The award notice reflects the government's commitment to improving service delivery and analytics capabilities within Social Security Scotland, headquartered in Dundee.

This procurement creates strategic opportunities for businesses engaged in analytics, software development, or subscription services as competing suppliers could leverage their technological capabilities to enhance public service platforms. The contract, however, was awarded solely to Computacenter. Opportunities for further subcontracting exist, with the software provision managed by HotJar by Content Square Limited, reflecting potential participatory roles for software vendors and analytics firms in similar future tenders. Small to medium enterprises (SMEs) with expertise in digital analytics and user behaviour tracking can position themselves to meet such government requirements by showcasing innovative solutions, compliance with public sector standards, and competitive pricing strategies.

How relevant is this notice?

Notice Information

Notice Title

Session Recording and Heatmapping Analytics

Notice Description

The Scottish Ministers acting through Social Security Scotland have a requirement for the provision of Session Recording and Heatmapping Analytics. This requirement is for the purchase of a subscription for a Screen Recording and Heat Mapping Analytics package for the Social Security Scotland online application forms.

Lot Information

Lot 1

The Scottish Ministers acting through Social Security Scotland have a requirement for the provision of Session Recording and Heatmapping Analytics. This requirement is for the purchase of a subscription for a Screen Recording and Heat Mapping Analytics package for the Social Security Scotland online application forms.. Please be aware that this is not a fixed price contract and, as such, actual spend may vary against the contract value stated above

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000827825
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552757
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48461000 - Analytical or scientific software package

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£14,482 Under £100K

Notice Dates

Publication Date
30 Mar 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Social Security Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DUNDEE
Postcode
DD1 4BF
Postcode Area
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM Scotland
Local Authority
Dundee City
Electoral Ward
West End
Westminster Constituency
Dundee Central

Supplier Information

Number of Suppliers
1
Supplier Name

Computacenter

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552757
    Session Recording and Heatmapping Analytics - The Scottish Ministers acting through Social Security Scotland have a requirement for the provision of Session Recording and Heatmapping Analytics. This requirement is for the purchase of a subscription for a Screen Recording and Heat Mapping Analytics package for the Social Security Scotland online application forms.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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