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Customer Satisfaction Survey 2026

Partick Housing Association Limited

This public procurement record has 1 release in its history.

Tender

31 Mar 2026 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

Partick Housing Association Limited is actively seeking a research organisation to conduct a Customer Satisfaction Survey in Glasgow, aligned with Scottish Housing Regulator requirements. This open procurement process, titled "Customer Satisfaction Survey 2026," falls under the services category. The housing and community amenities industry is the focus, and the tender phase is currently active. Businesses have until 30th April 2026, 12:00 PM to submit their electronic proposals, with the award period commencing thereafter. The contract term is slated to begin on 5th May 2026 and conclude on 25th November 2026. The procurement method is detailed as an open procedure with submissions made via Public Contracts Scotland's online platform.

This tender presents lucrative opportunities for business growth, particularly for research organisations specialising in customer feedback and satisfaction analytics. Companies with expertise in conducting comprehensive surveys and data analysis stand a strong chance to vie for this contract, potentially expanding their footprint in public sector research activities. The involvement of around 1,800 social rented tenants, 1,550 factored homeowners, and 81 Mid Market Rent tenants offers substantial scope for companies skilled in housing and community services to demonstrate their capability. Additionally, inclusion of community benefits such as training and work opportunities can provide an avenue for businesses to enhance their social impact and contribute positively to the Glasgow community.

How relevant is this notice?

Notice Information

Notice Title

Customer Satisfaction Survey 2026

Notice Description

Partick Housing Association (PHA) and Partick Works Limited (PWL) is seeking to appoint an independent research organisation to design, deliver and analyse a comprehensive Customer Satisfaction Survey. For PHA, this is in line with Scottish Housing Regulator requirements, including data required for the Annual Return on the Charter (ARC).

Lot Information

Lot 1

Partick Housing Association and Partick Works Ltd wish to commission an independent survey of our c1,800 social rented tenants, c1,550 factored homeowners and 81 Mid Market Rent (MMR) tenants to measure satisfaction with their homes and the quality of housing, factoring and other services we provide. We deliver a wide range of activities and consider customer focus, the customer experience and customer satisfaction to be of fundamental importance to us.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000828162
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552956
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£12,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20266 months ago
Submission Deadline
30 Apr 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 May 2026 - 25 Nov 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Partick Housing Association Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G11 5QP
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Partick East/Kelvindale
Westminster Constituency
Glasgow West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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